| reply to zed173
Re: [PHONE] Are Cogeco tech's this vindictive!! It sounds ridiculous until the customer calls back and says you scratched their floor!
What I can forgive:
Stuff in the way (heavy furniture, etc) that you had no idea that something I needed to get to was behind it.
What I CANT forgive:
You want a wire/jack/coax outlet BEHIND a heavy piece of furniture, or a wobbly tv stand or anything else THAT YOU KNEW ABOUT 2 WEEKS AGO WHEN YOU PLACED AN ORDER AND FAILED TO MOVE IT
For instance, I had a customer who had a WINE REFRIDGERATOR with 2 phone jacks RIGHT BEHIND IT. When he ordered his 3rd phone line with jack he wanted it next to the others that was BEHIND this HEAVY WINE FILLED FRIDGE.
WTF!!!! HE KNEW we were coming, how the f**k am I supposed to work in that area with that obstruction? Then he acted like I was supposed to move it for him..jerk |
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| I agree. I don't think a tech should to move a customers heavy furniture to get to his work area. If my wall unit took some time to move, you could bet it would have been moved before the first tech arrived. I'm just glad that of all the tech's I've had he was the only not wiling to do his work. Every other tech has gone beyond the call of duty making sure that when they left our premises are cable/internet and phone were working perfectly. |
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| reply to datguy11
said by datguy11 :It sounds ridiculous until the customer calls back and says you scratched their floor! That is why these companies have insurance coverage for (when employees have to enter customers homes as part of their work) and that the Employment Standard Act does not allow a company to hold their employees accountable for said damage.
Many years ago I worked for a Fire & Flood Restoration company and broke a limited edition Steuben glass vase. Now it was an accident and it didn't help that the owner put the vase upside down in a plastic grocery bag beside a couch, but the company's insurance paid for the replacement value. The company tried to get rid of me because of it, but the Employment Standard Act investigation put a stop to it. I left after because it was not worth the hassles I got from the bosses working there.
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"Whenever they invent something that's moron proof, someone comes by and invents a better moron."
"Ever stop to think, and forget to start again?"
"Those of you who think you know everything are annoying those of us who do." |
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| reply to datguy11
said by datguy11 : WTF!!!! HE KNEW we were coming, how the f**k am I supposed to work in that area with that obstruction? Then he acted like I was supposed to move it for him..jerk Sorry I'm late to the party. I have seen that hundreds of times myself. Someone wants a phone, TV or network port somewhere and has nothing moved out of the way. Now sometimes I have had to move a whole room around to run cabling but I never blame the customer for that as they have no idea where I need to get to for that but when they pick a spot for an outlet then there is no excuse. Further if I break something as an independent contractor I pay for it or it goes through insurance if it is above the deductible. I have never done so to date. If I run into an asshole customer with shit in the way of the outlet that is likely to be an issue moving i tell them to move it and I will come back "no charge". If they don't I tell them to f-off and call someone else. To juxtapose client's motivations to get off their fat ass sometimes if I am charging by the hour things seem to get moved and quickly. If it is a set charge on some installs then some people sit back and expect me to re-arrange their house. |
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