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hm

@videotron.ca
reply to Acanac Inc

Re: CCTS Annual Report

said by Acanac Inc:

It's also relevant to the client base size.

Well... Let's look at it this way.

Videotron has over a million TV subs
Videotron has over a million internet subs
Videotron has over a million phone subs
Videotron has something like 0.5-million mobile/wireless subs

Total complaints: ~200 (keep in mind wireless is the bulk of the complaints).

Acanac for a single service: 78

I would call that significant, and very high considering client base size.

Cogeco has ~88.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

Most people don't know CCTS even exists yet.. And most don't have the propensity to file a complaint having never had anywhere to turn to before or just don't ever take the time...

In contrast, most of our users will know about these things and won't be afraid to use it if they feel necessary.

I'd say its fair to compare similar sized entities to one another and also against what they're trying to achieve...
--
Marc - CEO/TekSavvy