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fartness
computersoc dot com
Premium
join:2003-03-25
Look Outside

Credit card warranties

I thought most credit cards will extend the warranties for some purchases, such as a computer with a 1 year warranty, and make it 2 years. Is this true?

What about warrantied car repair work (ie. parts/labor is warrantied for a year, so would the credit card make it 2 years)?

How does one claim the warranty if their computer dies after 1.5 years but the manufacturer's warranty ended after a year, yet the credit card offers 2 years?


CylonRed
Premium,MVM
join:2000-07-06
Bloom County
All depends on the credit card - read the terms and conditions. We can;t know your terms and conditions of your CC.
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain


removed
Premium,VIP
join:2002-02-08
Houston, TX
kudos:41
reply to fartness
said by fartness:

How does one claim the warranty if their computer dies after 1.5 years but the manufacturer's warranty ended after a year, yet the credit card offers 2 years?

It's just a web form to fill out with Amex. They respond back within a day or two with a decision.
--
irc.removed.us - #dslr


Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
reply to fartness
I've seen AMEX pay two claims. One guy had a laptop screen go bad and it was during the days of $1000 screen replacements. They paid him close to that. Another person lost a motherboard on a desktop. They gave him something close to $800. I try to remember to put all my hardware purchases on the AMEX, especially cell phones.


fartness
computersoc dot com
Premium
join:2003-03-25
Look Outside
reply to fartness
Are car repairs covered under that with Amex?


removed
Premium,VIP
join:2002-02-08
Houston, TX
kudos:41


Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL
kudos:1

1 edit
reply to fartness
I would hardly say its most but some do.

And usually the ones you have to pay major annual fees for like AMEX
--



hitachi369
Embrace Your Rights
Premium
join:2001-10-03
Grand Rapids, MI
kudos:4
reply to removed
Well I read that and it answered his question in black and white.


Warzau
Premium
join:2000-10-26
Naperville, IL
kudos:1
reply to fartness
Nope!
PURCHASES NOT COVERED
The following are not covered
2. motorized vehicles (including, but not limited
to, passenger cars, trucks, motorcycles,
boats, airplanes) and their parts, subject to
high risk, combustible, wear and tear or
mileage stipulations (including, but not limited
to, batteries, carburetors, pipes, hoses,
pistons, brakes, tires, or mufflers);

slyphoxj

join:2002-06-23
Brook Park, OH
kudos:1
Reviews:
·Vestalink
·WOW Internet and..
·magicjack.com
·Callcentric
reply to fartness
The screen on the Kindle I got for my niece two Christmases ago just crapped out about a week ago (vertical and horizontal white lines on a gray background on the right half of the screen, gray and black vertical lines on a white background on the top left quadrant, part of an image that just won't go away, only the bottom left quadrant still works).

I called Amazon and they offered the following replacement choices: a 6" Kindle with special offers for $54.00 or a refurb Kindle Touch with free 3G with special offers for $104.00. (The screen issue is non-repairable). My niece had the Kindle Keyboard with free 3G... not too impressed with Amazon's offers.

The Citibank Mastercard I used to purchase it has an extended warranty benefit that doubles the Kindle's one year warranty, so I'm going to file a claim on Monday. The warranty company that Citibank uses, TWG Innovative Solutions, wants the following info:

- Claim form (I have to call TWGIS Monday to get this)
- Receipt (is a printout of my original Amazon order OK?)
- Credit card statement showing the Kindle purchase (still have it!)
- Original manufacturer's warranty (I found it on Amazon's site and printed it out... wonder if that would be good enough?)
- "Itemized purchase receipt(s)" - Do I need *another* receipt??
- Service contract or optional extended warranty (N/A)
- Itemized repair estimate - would a printout of the email I got from Amazon CS with the replacement options they offered me be good enough?

Hopefully it won't be too much of a battle. I wonder if TWGIS would just credit me the $54 replacement cost of the cheapest Kindle or the $104 for the 3G Kindle Touch since that's closer to her Kindle Keyboard? (I highly doubt I would get the $189 original purchase price?)

EDIT: Too bad AMEX doesn't offer a virtual CC number like my Citibank card does... from what I've read online, AMEX's extended warranty claim process is much friendlier than those of Mastercard and Visa.


ilikeme
I live in a van down by the river.
Premium
join:2002-08-27
Sugar Land, TX
kudos:1
Reviews:
·Vonage
reply to fartness
Depends on the card, but I know my USAA Master Card, Amex Blue Cash Preferred, and Amex Zync do. I have used the extended warranty service on the USAA card for a logic board and screen replacement on my MacBook Pro after the warranty expired. All I had to do was call in and then e-mail or fax the receipt.

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
reply to Hayward
said by Hayward:

I would hardly say its most but some do.

And usually the ones you have to pay major annual fees for like AMEX

Discover has excellent extended coverage (Square Trade) and Discover cards don't have annual fees...they pay YOU for using them (cash back rewards). I LOVE Discover card. It is the best card I have ever had and I have had just about all of them....including Amex which was one of the worst. Discover customer service is outstanding.
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson


CylonRed
Premium,MVM
join:2000-07-06
Bloom County
reply to Hayward
said by Hayward:

I would hardly say its most but some do.

And usually the ones you have to pay major annual fees for like AMEX

You can get an Amex card that has no annual fees and the same coverages...
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain