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downinit

join:2012-10-28
Saint Louis, MO

[HSI] Promo up - Options now?

I was on a plan with 15 Mbps + Internet Plus (30 Mbps) for $39.99/mo. Have no use for phone or cable TV. Anyway, my promo ended and my bill went up to $64.99/mo.

So far I have been offered the following:

1. Stay at $64.99/mo with no change to service, and I can keep using my own modem.

2. Change to new $49.99/mo plan (30 Mbps) but I must use Charter's modem (with no guarantee it will stay "free" to use).

Are those all my options, other than not using Charter at all?

Thanks!

zed260
Premium
join:2011-11-11
Cleveland, TN
few things to consder first is that lets assume you keep 64.99 plan you may still sooner or later be forced to use there modoms and switch to new plan anyway

charter i doubt will keep the old plan in there system forever


lineofsight

join:2003-01-03
East Saint Louis, IL
reply to downinit
Perhaps DSL. But you won't see speeds on DSL like you are used to.

The modem is "free", but it is really built in to the price now, as I have 30/4 on the promo that is no longer offered, and I pay $45.
When my deal runs out, my promo is the regular price, plus $5 because of the modem that I won't need. I already have a DOCSIS 3 modem, a SB6121.
I will take their modem, so I will have a spare. I have read that you can leave yours on the account if it is compatible, meaning it needs to be a DOCSIS 3 as they think the older ones won't perform well. I even tried to self install a DOCSIS 2 on my account recently when I was having a problem and it refused to take a DOCSIS 2 on the self install web page.

Zappa2000

join:2001-12-16
Kalamazoo, MI
reply to downinit
said by downinit:

I was on a plan with 15 Mbps + Internet Plus (30 Mbps) for $39.99/mo. Have no use for phone or cable TV. Anyway, my promo ended and my bill went up to $64.99/mo.

So far I have been offered the following:

1. Stay at $64.99/mo with no change to service, and I can keep using my own modem.

2. Change to new $49.99/mo plan (30 Mbps) but I must use Charter's modem (with no guarantee it will stay "free" to use).

Are those all my options, other than not using Charter at all?

Thanks!

Was this over the phone ?
You might try Charter Direct and see what they have to say.
It still is possible to go to a new package, AND keep your old DOCSIS 3 modem, but it seems you need to get in touch with the correct people to make this happen.
Heck, you can even get on a new promo, but again, it depends on who you talk to.
Some guy on here reported he had to use twitter to get on the new promo, when his old one ran out.
Edit* Here is the thread I was speaking of »[HSI] Has anyone gotten a promo price since they changed the tie

If you make progress, let us know


mmainprize

join:2001-12-06
Houghton Lake, MI
Reviews:
·Charter
reply to downinit
This is the kind of thing that would piss off a customer.
Why are you being switched to a new price of $64.99, when the current price for 30meg is now $49.99, that makes no sense. You should be switched to $49.99 at once and they should come out and install the modem if that is required.
I would demand a refund to the $49.99 price, if you were charged the extra amount.


cork1958
Cork
Premium
join:2000-02-26
Sounds like a $15 charge for NOT having anything other than HSI. Charter does still charge for that type of non service, don't they, even though it used to be $10?
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»www.mozilla.org/projects/seamonkey/


miscposter

@charter.com
Old HSI pricing
47.99 for 15Mbps
10.00 More for 30Mbps
7.00 Modem Lease
9.99 Wifi Lease

15Mbps with modem lease
54.99 (64.99 for 30Mbps)

New pricing for 30Mbps
49.99
0.00 Modem Lease
No offer for wifi. (Existing customers with wifi have cheap option to with install for new router)

Loyal Customer = someone who sticks with a company even after promo/intro pricing falls off.

Just because your PROMO fell off does not mean Charter raised its price. It actually decreased price and increased bandwidth for loyal customers paying the normal cost for the service.


nunya
LXI 483
Premium,MVM
join:2000-12-23
O Fallon, MO
kudos:12
Reviews:
·Charter
·voip.ms
·surpasshosting
reply to downinit
I'm curious as to what you come up with. I'm on the 100 plan for $60/mo, no phone or TV. Mine will be ending in the next few months. I've really enjoyed the service, but it's not worth the $100+ it's going to go up to.

I'm not crazy about the new pricing / modem situation. 30 Mb is enough for me, speed-wise. I only wanted 100 for the usage cap.
--
If someone refers to herself / himself as a "guru", they probably aren't.

15444104
Premium
join:2012-06-11

I'm one of those customers that doesn't want or need 30mb not to mention 15mb which I now have. I'm not interested in a promo price for a higher tier of servicem I want a modest basic service for a value price like ummm....the old Internet Lite plan (3/1) for 19.99. That is what I want, and after all the customer is ALWAYS right, especially when they are reasonable.

whoaru99

join:2003-12-17
reply to downinit
said by downinit:

I was on a plan with 15 Mbps + Internet Plus (30 Mbps) for $39.99/mo. Have no use for phone or cable TV. Anyway, my promo ended and my bill went up to $64.99/mo.

So far I have been offered the following:

1. Stay at $64.99/mo with no change to service, and I can keep using my own modem.

2. Change to new $49.99/mo plan (30 Mbps) but I must use Charter's modem (with no guarantee it will stay "free" to use).

Are those all my options, other than not using Charter at all?

Thanks!

Since you still are technically on the 15/3 plan just with a 30/4 promo upgrade, you might be able to just drop the promo and fall back to the 15/3 plan.

That said, the savings to do that for me was only $2/mo over just taking the 30/4 plan at the new pricing. Who wouldn't take 30/4 for only $2/mo more than dropping back to 15/3, or for that matter taking the new plan 30/4 to save ~$15/mo over what you're currently paying for the same speed?

Granted, perhaps you don't want 30/4 but might as well save $15/mo until you make a final decision, eh?

whoaru99

join:2003-12-17
reply to 15444104
My telco is offering speeds like that for that sort of cost on a five year plan. Perhaps you should explore telco options if Charter doesn't suit your needs?

BTW, a bit philosophical here, but is a reasonable customer one that demands a plan and pricing that hasn't been offered by Charter for quite some time?


cork1958
Cork
Premium
join:2000-02-26
reply to miscposter
said by miscposter :

Old HSI pricing
47.99 for 15Mbps
10.00 More for 30Mbps
7.00 Modem Lease
9.99 Wifi Lease

15Mbps with modem lease
54.99 (64.99 for 30Mbps)

New pricing for 30Mbps
49.99
0.00 Modem Lease
No offer for wifi. (Existing customers with wifi have cheap option to with install for new router)

Loyal Customer = someone who sticks with a company even after promo/intro pricing falls off.

Just because your PROMO fell off does not mean Charter raised its price. It actually decreased price and increased bandwidth for loyal customers paying the normal cost for the service.

I don't care if the ratio works out to actually be cheaper when figured that way, the bottom line is it's more expensive/cost more, period!

Does that mean if you found a deal on a car where you can buy 1 for $20,000 and get another of the same model for an additional $10,000, you'd go out an sign a contract for a loan for that additional $10,000, just because it's a deal? Granted, today's dumb a** society probably would, even if they couldn't afford it, but that about boils down to the same non logic.

I know some one is going to reply saying, yes, I'd do that, then sell the extra car for anything over the $10,000, pay that off and keep the extra cash, but you can't do that with internet.
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/

whoaru99

join:2003-12-17
How do you figure that $49.99 costs more than either $54.99 or $64.99?

downinit

join:2012-10-28
Saint Louis, MO
reply to downinit
Tried direct forum, chat and 2 different CSRs, no dice. They all stuck with the $49.99 price. I don't have the time now to fight for a promo deal so in the meantime, I caved and went with the $50/mo using their modem. Sucks it's going up but since I don't have TV or phone service and we use the internet for everything, it's not too bad. Hope others have better luck!

said by miscposter :

Loyal Customer = someone who sticks with a company even after promo/intro pricing falls off.

LOL! I don't even know what to say to that. In this case, I'd get better pricing if I jumped back and forth between Charter and UVerse every year. So Charter rewards people who switch constantly, but the rest of us "loyal" customers get stuck with the higher rates?


mmainprize

join:2001-12-06
Houghton Lake, MI
Reviews:
·Charter
reply to miscposter
said by miscposter :

Old HSI pricing
47.99 for 15Mbps
10.00 More for 30Mbps
7.00 Modem Lease
9.99 Wifi Lease

15Mbps with modem lease
54.99 (64.99 for 30Mbps)


New pricing for 30Mbps
49.99
0.00 Modem Lease
No offer for wifi. (Existing customers with wifi have cheap option to with install for new router)

Loyal Customer = someone who sticks with a company even after promo/intro pricing falls off.

Just because your PROMO fell off does not mean Charter raised its price. It actually decreased price and increased bandwidth for loyal customers paying the normal cost for the service.

People keep quoting these list prices, and they keep talking about "PROMO".

All i can say is i had 15 Meg HSI service for $29.99. I had triple play and a two year contract. It was not a PROMO.
My price for internet will go up to $49.99 and that is a 40% increase.

Some of you that have been defending this move by charter will see in the long run that they will lose customers because of this new pricing, and most likely they will pick up some new customers that want TV over internet. So all the HOGs will come and all the low bandwidth user will leave. Then Charter will enforce CAPs or some other changes that will shock everyone all over again down the road some day.

We have seen things like this before, let hope they don't lose so many customer that bankruptcy becomes a possibility again.

15444104
Premium
join:2012-06-11

1 edit

said by mmainprize See Profile
People keep quoting these list prices, and they keep talking about "PROMO".

All i can say is i had 15 Meg HSI service for $29.99. I had triple play and a two year contract. It was not a PROMO.
My price for internet will go up to $49.99 and that is a 40% increase.


Some of you that have been defending this move by charter will see in the long run that they will lose customers because of this new pricing, and most likely they will pick up some new customers that want TV over internet. So all the HOGs will come and all the low bandwidth user will leave. Then Charter will enforce CAPs or some other changes that will shock everyone all over again down the road some day.

We have seen things like this before, let hope they don't lose so many customer that bankruptcy becomes a possibility again.

The plan is a short sighted one designed to maximize short term profits at the expense of long term corporate health.

The BoD need to shock themselves into economic reality today and rethink this plan and the man that seems to be driving it.
CEO Tom Rutledge.

whoaru99

join:2003-12-17

4 edits
reply to mmainprize
Promo, contract, at the end of the day it's just semantics.

You had to sign a 2 year contract to get that price. Doesn't really matter what you call it, when the deal expires the deal expires and typically you then go to the current rate. Why are you surprised now? Did you think Charter would just forget when the two year deal expires? You should be happy you saved $20-$25 month for two years by taking the deal. You are ~$600 ahead of me and everyone else that didn't take that 2-year deal (well, other than perhaps those that were fortunate enough to secure a promo) and you're pissed? Wow.

15444104
Premium
join:2012-06-11

2 edits
said by whoaru99:

Promo, contract, at the end of the day it's just semantics.

You had to sign a 2 year contract to get that price. Doesn't really matter what you call it, when the deal expires the deal expires and typically you then go to the current rate.

No, it isn't "just semantics". I think MANY of those unhappy about the increases for the plan they are on are more displeased that they have no other options for lower speeds with lower prices at Charter.

So the customer that is on a tight budget (most folks today) is going to passively part their "cheeks" and take it? Really?

The insulated and detached management execs, CEO, and DoB would like to think so , but most subscribers are really on a very tight budget, so I think they will leave unless there are lower, lesser priced tiers available. You just watch,

Charter is about to plunge head first right back into bankruptcy if they keep up this arrogant plan of theirs.

I liken this to some degree with the situation at the department store JC Penny. The supposedly "Brilliant" (LOL) former Apple exec Ron Johnson was put in as CEO at Penny's to "reinvent" the department store and make it more profitable, BUT, one of his moves was to do away with discount coupons (remember that Apple customers are a different breed than most customers they have more cash to waste).....well after many months of no longer offering the coupons shoppers are staying away in DROVES!!!! and the company is losing money more than they ever did before the change. Why? Because the CEO decided that HE was king and NOT the customer.

In the end it doesn't matter what he thinks as much as what the customer think, yet so many of these arrogant execs which come from the MBA programs at the Universities with no clue about the customer and their belligerent attitudes prove it.

Seems a lot like what CEO Tom Rutledge is doing at Charter to me.


mmainprize

join:2001-12-06
Houghton Lake, MI
Reviews:
·Charter

1 edit
reply to whoaru99
said by whoaru99:

Promo, contract, at the end of the day it's just semantics.

You had to sign a 2 year contract to get that price. Doesn't really matter what you call it, when the deal expires the deal expires and typically you then go to the current rate. Why are you surprised now? Did you think Charter would just forget when the two year deal expires? You should be happy you saved $20-$25 month for two years by taking the deal. You are ~$600 ahead of me and everyone else that didn't take that 2-year deal (well, other than perhaps those that were fortunate enough to secure a promo) and you're pissed? Wow.

You are not correct when you say "when the deal expires the deal expires and typically you then go to the current rate" that is what the OP is talking about.
It seems when my deal expires I will still be at the old rate from two years ago $47.99 with out a modem lease for the slower 15 Meg speed. I will still be on 15 Meg until i call in and ask to be put at the 30 Meg rate and agree to pay $2 more. So they still have a 15 meg tier but they won't sell it to new customers but they will leave old customer on it for double the cost of todays rates.

My biggest problem is that i contracted for the lowest speed service 15Meg for $47.99 with a $18 HSI Bundle discount, and Charter has changed the lowest speed to 30 Meg at $49.99. I am paying for the lowest speed but they did not give me the new lowest speed.
So i have not saved $20 to 25 bucks because even with the deal i am being over charged for the speed i am getting at the current rates for HSI. 30 Meg=49.99 with Modem, 15Meg=47.99-18=29.99 without modem.

This is all over $2 dollars, the different between Current rate 49.99 and the rate my bill shows $47.99 that i purchased before any discount.

For us long term customers you would think they would of just moved us to the new lowest speed tier as that is what we signed up for. But no, that Two dollars is an issue or i should be punished because i am a long time customer that was playing by the old rules, buying all they had, to get the best/normal price instead of the high list price if you only got one service for one month.

The only reason i have not changed to the new pricing plan is because my Triple play plan would go up by $25 a month. I would get a few more channels and faster internet speed, but i don't need those at this time. The fact is for years i have been looking to reduce my bill but every time i have called in to drop some channels the price would go up not down. It is still that way now with the new pricing but now it is even more for the bundle.


cork1958
Cork
Premium
join:2000-02-26
reply to 15444104
Right on, horseathalt7

I agree with your thinking all the way!!

I HOPE like heck Charter loses tons of customers and gets hit with a very rude slap in the face to reality and some common sense!!

Personally,
I think Charter is TRYING to go bankrupt again!!
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/

whoaru99

join:2003-12-17
reply to 15444104
Yeah, to the point of my post it is just semantics.

whoaru99

join:2003-12-17
reply to mmainprize
Yup, I guess you got me there. You don't necessarily or automatically move into the new plan, you default back to some non-promo/non-contract previous pricing tier. Again though, at the end of the day it's pretty much just semantics. The point remains the same; the price (generally speaking) goes up when the promo/contract ends, and it should be no big surprise.

I think y'all have me the wrong way. It would be great if Charter would offer lower plans for those interested. My beef is some seem to be implying, if not outright stating, you're entitled to that and that Charter should be forced to provide it.


nunya
LXI 483
Premium,MVM
join:2000-12-23
O Fallon, MO
kudos:12
Reviews:
·Charter
·voip.ms
·surpasshosting
reply to downinit
I just got a call from Charter (even though I'm on their no marketing list). For basic cable and internet, they wanted to offer me a "special" price of $150 / month.

I get letters in the mail all the time offering phone internet and cable for $90 / month (I have no interest in phone service).

It is a shame #1) there aren't more options available, and #2) everybody can't be on the same page, price-wise. If you call Charter 5 times, you might get 5 different offers.
--
If someone refers to herself / himself as a "guru", they probably aren't.

15444104
Premium
join:2012-06-11
reply to whoaru99
said by whoaru99:

I think y'all have me the wrong way. It would be great if Charter would offer lower plans for those interested. My beef is some seem to be implying, if not outright stating, you're entitled to that and that Charter should be forced to provide it.

So according to you a large number of customers desiring lower speed value priced services are not correct in demanding this?

Some things are timeless...one of them is,

The "customer" is ALWAYS right.

You must have an MBA.

Now just "WHOM" is it that keeps Charter (and all other businesses) "in business"????

The "customers" or the executive MBAs? LOL

whoaru99

join:2003-12-17

1 edit
Did you intentionally ignore the whole point of that quoted statement, or just not read it carefully enough?

15444104
Premium
join:2012-06-11

2 edits
said by whoaru99:

Did you intentionally ignore the whole point of that quoted statement, or just not read it carefully enough?

I read "in between" the lines of your statement.

You are basically painting any customer that wants something different as a UNreasonable subscriber. That is how your statements come across. Everyone of them.

I know you don't agree that the "customer" is king, and ALWAYS RIGHT.

Tom is doing the SAME thing that JCP "genius" Ron Johnson is attempting, to force the customer accept "his" vision. LOL

Thing is that very few customer demographics are as slavishly gullible and well....dumb enough to tolerate an executive telling them what they should want or how they should be thrilled to pay outrageous prices to be cool. LOL


cork1958
Cork
Premium
join:2000-02-26
reply to whoaru99
said by whoaru99:

Yup, I guess you got me there. You don't necessarily or automatically move into the new plan, you default back to some non-promo/non-contract previous pricing tier. Again though, at the end of the day it's pretty much just semantics. The point remains the same; the price (generally speaking) goes up when the promo/contract ends, and it should be no big surprise.

I think y'all have me the wrong way. It would be great if Charter would offer lower plans for those interested. My beef is some seem to be implying, if not outright stating, you're entitled to that and that Charter should be forced to provide it.

With as ignorantly as Charter has been operating lately, and as you can see by what some of the other posters here are saying, it won't be long before Charter WILL BE forced to provide what we, the people, want!
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/

whoaru99

join:2003-12-17

1 edit
reply to 15444104
Thank you. That answered my question, albeit in a rather round about way. The point was intentionally ignored.

whoaru99

join:2003-12-17
reply to cork1958
If market forces drive it that's great. If forced by other means that's bad.

smithduluth

join:2006-10-26
Duluth, MN
reply to downinit
For me Charter's $20 price increase was CenturyLink's loss as I got rid of my $30 basic landline and put a OBI100 on Google Voice instead. Net result, I saved $10.