said by hm : said by carcajou:
I also found out by experience that the CCTS will accept your complaint only if they are the only organism that is mandated by you to get a financial settlement for you. If you tell them you are also using other means, they decline your case because they are an arbitration scheme. You cannot at the same time use litigation like Small Claims Court.
Which makes sense.
Yes it makes sense in a way. But it means in practice that they will simply examine if the ISP fulfilled his obligations as per the contract/TOS between you and the ISP and the CCTS will decide if you should get refunded.
But they dont pass judgment on the ISP s general business practices for example.
Or if you are entitled to a charge back from your credit card issuer, they are suddenly not interested in the case also even if those business practices are scandalous. You ll get an automatic refund from your bank...then it s not their problem.