said by msnwireless:we have a client portal where you can see all your bills, call logs and etc.
@simply... You have been with us for two years now, and we are definitely the cheapest in Canada, we can bet on that. We have no contracts, and no credit checks. If payment is not made on time, service is suspended immediately, no question. You are charged a late payment charge (NSF) since we do give advance notification 10 days prior to the bill being due, on each and every call you do get reminder to pay your bill on time. If we had credit checks we would gladly provide you uninterrupted service, but we cannot do this at this time. No other Canadian company gives you constant reminders for 10 days straight, with a courtesy, SMS, as well. We put more money into our clients than any other company in Canada at our level, including the prepaid market. Any other Prepaid carrier, would remind you 2 or 3 times by SMS or a single phone call. But we do it for 10 days straight, each and every outgoing call, so if you make 1 call or 100 calls, you are reminded each time.
we have agents and stores across Canada. As well we have over 10,000 points of payment including website payment option available. More payment points than any other company in Canada. Any Canadian credit union or bank can take your payment, as well as Western Union locations.
We are not sure which plan you have, but your calls must route through our network as you know. If your calls route through the BELL network it costs money, considered roaming, by using unauthorized phones, that are not sold by us or provided by us, you need to update your settings, when you change your handset, manually. Also, if you have a local plan...as we only have two plans, either you have a local plan for the city in which you live, or you have a Canada wide plan, its very simple.
Please contact us directly, and if you are dissatisfied with customer service, you are most welcome to drop by any store location that may be close to you.
Our handsets are low-end feature phones, our focus has always been on the small medium business, owner operators, truckers, plumbers, trades people love our phones, ZTE and Huawei is our manufacturing partner and we have been selling our phones for years, they last longer than any other leading brands out there for the purpose they were built for. We focus on Voice Calls and SMS and these handsets serve the purpose of the majority of our clients.
Such a loyal customer such as yourself should not have to go through so much. Still if you wish to cancel service, please contact us directly so that we can help you get rid of your misery.
@Paolo is right, you do pay for what you get, and we provide the BEST coverage, at the BEST price, we focus on SELF SERVICE, we have a client portal where you can see all your bills, call logs and etc.
We have just partnered up with Walmart Canada, and you should see us in more places soon.
We are also working on high end smart phones, please keep checking back with us and once we have them available, you may look to purchase.