said by serpico06:
Tbh all his post on this page sounds like he's a rogers employee using scare tactics... Just spent 4 hours trying to resolve this, with no progress. Basically had the girl picking her words carefully to say that overages have been reflected on this month's bill without admitting that as of this month there has been a change to my contract so that I now actually get charged for sed overages. Going to contact the CCTS tommorow and see what they have to say. Apparently its not written down anywhere but i have 2 and a 1/2 years of bills that show the 50$ cap in place. If anyone has suggestions for wireless isp providers near caledon, that would be appreciated. Looking into ica and xplornet atm.
I'm not a rogers employee. I have worked with them in the past in various capacities and simply providing my knowledge and experience so that people have a better understanding of why things are the way they are. I could care less whether people file complaints against Rogers, I do not have any stake in the company, I do not own any shares so it really does not matter to me.
@serpico06, there is no change to your contract. No where in the service agreement, terms of service, or in their marketing collateral does it indicate that there is a $50 cap on overage charges. This is not a feature of the service you signed up for nor was it every written into your contract.
You're free to argue that by not charging you more than $50 for such an extended period of time infers that this is an actual feature of the product or that it is the same as actually having it in your service agreement. That's what the CCTS is there for. I did not intend to discourage people from filing with the CCTS, in fact I've provided advice earlier in this thread on how one can bolster their case with the CCTS. I was simply indicating that Rogers is well within their rights to change this cap without notice under these circumstances and that generally speaking, this is not a CCTS complaint. I changed my opinion when I was informed that the OP was told on multiple occasions that an overage cap did in fact exist.
My ultimate goal is that consumers understand every aspect of the services that they sign up for. The stuff I post in these forums are simply my analysis of the situation based on what I know from my industry experience. They are not necessarily my personal opinions, nor do I expect people to like what I have to say or agree with any of my analyses. My intent is simply to provide an explanation as to why something is happening the way it is and to provide realistic advice when possible.