| [Extreme Plus] DPC3825 and 150/10 possible? Can my Cisco DPC3825 really achieve these speeds, or do I need a modem swap? I only seen max 5.5mb/s (44mbit so far). They advertise 150/10.
Model: Cisco DPC3825
Vendor: Cisco
Hardware Revision: 1.0
Serial Number: 0000000000
MAC Address: 0000000000
Bootloader Revision: 2.3.0_R3
Current Software Revision: dpc3825-v302r125533-111108a-ROG
Firmware Name: dpc3825-v302r125533-111108a-ROG.bin
Firmware Build Time: Nov 8 18:12:42 2011
Cable Modem Status: Operational
Wireless Network: Enable
I would appreciate some advice. All the cables from the house to the box/inside house replaced my rogers when original installation time. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | The Cisco DPC3825 supports 150/10. |
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| reply to alex1002
Alex, the 3825 supports well over 150mbit. |
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| reply to alex1002
Why am I not getting anything close to it? |
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 mlernerPremium
join:2000-11-25
Nepean, ON
kudos:5 | reply to alex1002
It's up to and likely Rogers hasn't finished fine tuning the cable nodes and plants even if your modem says you have bonded channels. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
 ·Rogers Hi-Speed
| reply to elec999
said by elec999:Why am I not getting anything close to it?
Could be due to improper provisioning of your modem, node congestion or perhaps your computer's ethernet card only supports up to 100mbps. |
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JAC70
join:2008-10-20
canada | reply to alex1002
Just got off the phone with Rogers, and they will NOT provision my 3825 at 150/10. The system apparently requires the Hitron. |
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Reviews:
·TekSavvy Cable
| said by JAC70:Just got off the phone with Rogers, and they will NOT provision my 3825 at 150/10. The system apparently requires the Hitron.
Keep trying...you don't need the hitron for 150/10. |
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JAC70
join:2008-10-20
canada
2 edits | said by technocar2:said by JAC70:Just got off the phone with Rogers, and they will NOT provision my 3825 at 150/10. The system apparently requires the Hitron.
Keep trying...you don't need the hitron for 150/10. I know that, you know that, but Rogers sales doesn't seem to.  I need the product code for 150/10 with the 3825.
update: Stopped by the local Rogers store. Their brochure didn't have the new 150/10 listed, but the old 75/2 specified that it required the Enhanced Wifi Gateway (ie: Hitron).
update 2: the rep at the store did some checking, and nobody will authorize the 3825. The only possibility would be if I were to purchase the modem, which seems unlikely. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| said by JAC70:said by technocar2:said by JAC70:Just got off the phone with Rogers, and they will NOT provision my 3825 at 150/10. The system apparently requires the Hitron.
Keep trying...you don't need the hitron for 150/10. I know that, you know that, but Rogers sales doesn't seem to. I need the product code for 150/10 with the 3825. update: Stopped by the local Rogers store. Their brochure didn't have the new 150/10 listed, but the old 75/2 specified that it required the Enhanced Wifi Gateway (ie: Hitron). update 2: the rep at the store did some checking, and nobody will authorize the 3825. The only possibility would be if I were to purchase the modem, which seems unlikely. The product code for 150/10 with the 3825 is the exact same one as the one with the Hitron. These reps are just stonewalling you because they're too lazy to check their knowledge base to confirm the compatibility requirements. |
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JAC70
join:2008-10-20
canada | said by yyzlhr:The product code for 150/10 with the 3825 is the exact same one as the one with the Hitron. These reps are just stonewalling you because they're too lazy to check their knowledge base to confirm the compatibility requirements.
They all know the 3825 is a D3 modem. It's the system that tells them 150/10 requires the Hitron. If you can suggest a way around that, I'd appreciate it. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| said by JAC70:said by yyzlhr:The product code for 150/10 with the 3825 is the exact same one as the one with the Hitron. These reps are just stonewalling you because they're too lazy to check their knowledge base to confirm the compatibility requirements.
They all know the 3825 is a D3 modem. It's the system that tells them 150/10 requires the Hitron. If you can suggest a way around that, I'd appreciate it. I just checked with some of my internal sources and they confirm that the 3825 CAN be used with the 150/10, however the modem itself must be migrated onto a different product code. Normally the SMC and Cisco D3 modems are issued under the same product code, however there is a product code exclusive to the Cisco gateway that is seldom used for simplicity purposes. They will have to move your Cisco gateway onto the Cisco gateway only code, I don't know exactly what it is but it's labelled D3v2 Rental/Purchase etc. You can try calling in and having them switch you to this code but you MAY have to bring your cisco gateway in and swap it for another cisco one due to a system limitation. |
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 elitefx
join:2011-02-14
London, ON
kudos:1
2 edits | First off, thanks to yyzlhr for the indepth analysis.
Not to put too fine a point on it but this info just validates my assertion that 99% of the network problems are Rogers fault and responsibility.
These D3 8x4 Gateways come from the factory with firmware capable of theoretical 300/150mbps performance and IPv6 ready.
Once Rogers uses the MAC/serial to activate the modem on the network there is no valid reason why 150/10 cannot be achieved easily with no further interference/adjustment from Rogers period.
Nobody but nobody is going to accept the fact that "I just paid $149 and tax for a DPC3825 but I have to return it because Rogers screwed up the numbers on their end"
Either Rogers can deliver 150/10 across the footprint or they can't. Plain and simple.
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JAC70
join:2008-10-20
canada | reply to yyzlhr
Thanks, yyzlhr. I'll check it out this week.
elitefx, just shut up already. You whine constantly, and contribute nothing. |
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| reply to alex1002
Hi, im on ultimate and just switched to the hitron modem, im still getting old speed of 75/2 from speedtest.net, is there something else that i have to do to get to the new 150/10? |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | Switching your modem doesn't mean you'll be on the 150/10. You must request the tier as it costs extra. |
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JAC70
join:2008-10-20
canada
2 edits | said by yyzlhr:Switching your modem doesn't mean you'll be on the 150/10. You must request the tier as it costs extra.
Well, yes, that was my goal from the start. Since I'm getting 70% off internet and modem rental, I might as well maximize my savings.
Edit: yyzlhr, the process you specified worked perfectly. I went to my local Rogers store, the rep found the code, swapped the 3825 for another one to get it on the 150/10 tier, and then swapped it back to my original modem.
Thank you very much for finding that for me. |
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| so what did you had to do??i switch my to 150/10 i got the hitron but still shows am only getting 75/10 |
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JAC70
join:2008-10-20
canada | You have to call Rogers and ask to be upgraded to the 150/10 plan. Then you wait a while, and maybe reboot your modem once or twice. |
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caca
join:2012-11-19
Kitchener, ON | reply to alex1002
yes i already did that and still nothing |
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