O Canada! > Canadian > Cogeco > bell media channels launching in hd oct 4

reply to robman50

Re: bell media channels launching in hd oct 4

Yeah, G1 is a few months away.

Just an update, sadly, similar to tedh's story. I called Cogeco, specifically asking about Discovery HD. At first he said I should be getting the channels as he knows several regions that already have it and Burlington usually gets new channels, first. Then, after speaking to his supervisor, he informed me that Burlington doesn't have that channel yet. When I asked him when we might be getting it, he said there is no indication of the channel being added in the imminent future, but reassured me that it would happen, eventually.

Saying Burlington gets new channels first is a misnomer. They don't have priority over anywhere else. It's all based on what area has been rebuilt at one time and what capacity is available when those channels are added to the system. If the core of Burlington hasn't been rebuilt, they're not going to be getting new channels until the capacity is there for them. That capacity will only become available either through a rebuild or through other ways to free up space.

reply to Gone
I think G1 is launching in January.

Oh wow. They keep on pushing that thing. Wonder why. Could it be money?

No. Issues with the launch vehicle in Kazakhstan. Took them a while to get it sorted out and it pushed all launches back.

Wonder why they can't launch it in the USA?

To the best of my knowledge, all of the companies that launch commercial communication satellites are based out of Baikonur. That's why.

reply to Gone
Still don't have Space HD. Called Cogeco, and the first tech simply said they didn't have it, and had no plans on getting it.
I hung up out of anger, as that just wasn't right.
Called again five minutes later, had a polite woman tell me that the channels were in a queue, and were being activated by region. This one makes more sense, but still didn't help me at all.
So, I asked when these channels might be available, and asked why we got a few HD channels, but not the others. She replied with your usual "I don't know" garbage, which was spread out into a lengthy explanation about everything and nothing. Not sure if they get paid to keep us on the line for as long as possible, but if they do, I probably just contributed a large sum of her paycheck. Lol.

Not sure why I stayed and listened. I guess a part of me just wanted to wait and see if she would say anything useful at all, rather than just going around into a complicated explanation that doesn't actually explain anything. If I recall correctly, she started to even talk about the weather, as if it had some kind of significance to our conversation.

I was honestly dumbfounded by whole thing, and thought I was given an actual answer. Took me about five minutes after hanging up to replay the conversation again, and realized she never gave me an ETA as to when the channels would be available.. So, I called them, again.
This time, I was once again introduced to an idiot who claimed that Cogeco wasn't getting these channels. That's when I had enough, and just hung up.

Now, Cogeco's having problems with their On Demand. Can't rent or watch anything. I'm hesitant to call them, as it's really just a giant hassle, as they're going to just end up saying it's a problem on my end, and to troubleshoot. Last time I called, they instructed me to unplug my box and wait, then plug it back in and see if it works. When it didn't, they actually had the nerve to say I was doing it wrong... Yeah, I totally didn't know how to unplug a freaking wire... not sure how you can even mess something like that up. :|

So yeah, needless to say, when I move to Toronto next year, I'm ditching every single reference to Cogeco, and never looking back. This is just too insane.

However, since I'm still interested in watching Space HD before the world ends, can anyone please provide some form of insight as to what the hell is going on? Is this channel available? Where is it?

Thanks, and I'm sorry for my little mini rant. I'm just so fed up with all of this crap. If I could switch right now, I would. Unfortunately, it's Cogeco or nothing.

reply to robman50
G1 launch is Jan 29/13

»digitalhome.ca/forum/showpost.ph···count=70

reply to MysticGuitar

reply to MysticGuitar
Cogeco doesn't carry Space in HD. Shaw Direct does.

reply to cablesmurfet
This thread was started to discuss the new HD channels Cogeco was adding. As robman50 mentions, Cogeco does carry it. For whatever reason, it's not in all their regions at this point.

thingfish is correct. While Cogeco does carry Space HD, it is not yet in all regions. Unfortunately, I am in one of the regions (Burlington) that has not received Space HD (along with a number of other HD offerings). Last time I asked, there was no info on when that might happen. The customer reps just said, when it happens, it will appear. As MysticGuitar found out last week, there is inconsistency in what customers are told. It would be nice if someone would come along and at least tell us why some regions are not receiving channels like Space in HD and when we might expect to receive them. Should we not be getting a break on our bills if we are not receiving full service? (not holding my breath...)

reply to robman50
I'm in the Burlington system. I have not seen SpaceHD in the EPG.