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baess

join:2011-01-28
reply to unregwow

Re: DPC2100 new firmware

said by unregwow :

Dan brought this to my attention. The timer has been removed from the configuration, in the event your modem should reset again, it should no longer have this option set.

No watchdog timers that I can tell since the first one. So not sure how the timer would have been removed but I'm at 2.5 days with no resets.

Thanks to you (oh unnamed WOW employee) and Dan .

cincy4852000

join:2004-10-29
I am on the same firmware and I have been having tremendous problems since the last 3-4 days. I dont know if its related to firmware or 'service problems'

I have been on hold for over 75 minutes now

Here is the log
Sat Nov 03 20:37:55 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sat Nov 03 20:14:07 2012 Notice (6) TLV-11 - unrecognized OID
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) DHCP FAILED - Request sent, No response
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) DHCP FAILED - Request sent, No response
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sat Nov 03 17:36:46 2012 Critical (3) DHCP FAILED - Requested Info not supported.
Sat Nov 03 17:36:30 2012 Critical (3) No Ranging Response received - T3 time-out
Sat Nov 03 17:36:17 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Sat Nov 03 17:29:46 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.
Time Not Established Critical (3) DHCP FAILED - Request sent, No response
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Sat Nov 03 11:28:52 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.
Time Not Established Critical (3) DHCP FAILED - Request sent, No response
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sat Nov 03 11:17:40 2012 Critical (3) TFTP failed - configuration file NOT FOUND

baess

join:2011-01-28
reply to baess
I did have another watchdog timer. Sure hope it is the last.

cincy4852000

join:2004-10-29
reply to cincy4852000
WOW technician came in and said my modem was bad. This is a modem I have owned and has been working for over 3-4 years.

He replaced it with another dpc2100 with firmware version that lower. It works now.

But I am not happy with WOW. While I dont disagree that electronic items can go bad, I dont think thats what happened here. I think this is a case of bad firmware causing the issue.