| cable outage on 11/2 Anyone know reason for cable outage on 11/2 in area 40272? |
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| The cable company name would be helpful.
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Cos Cheum Nach Gabh Tilleadh |
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 rfharThe World Sport, Played In Every CountryPremium
join:2001-03-26
Buicktown,Mi | reply to rosetopaz5
I'd bet it has something to do with Sandy. We had power outages here in Michigan and the storm was felt in Wisconsin also. |
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 vaxvmsferroequine fanPremium
join:2005-03-01
Wormtown | reply to rosetopaz5
How long was it out? |
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 AlcoholPremium
join:2003-05-26
Climax, MI
kudos:3
 ·Comcast
| reply to rosetopaz5
Comcast is out for most of NJ due to hurricane. They're useless and won't give an ETA .
If your ISP is comcast it might be affecting your area.. Because they're horrible people and don't know how to manage their service.
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I found the key to success but somebody changed the lock. |
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| Since you seem to be so knowledgeable about ISPs please let us know in your professional opinion just how long it will take.
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I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company. |
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 J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
kudos:1
 ·Rogers Portable ..
·WIND Mobile
·Rogers Hi-Speed
 ·magicjack.com
| said by battleop:Since you seem to be so knowledgeable about ISPs please let us know in your professional opinion just how long it will take.
It will be back up and running when it is back up and running. We're working very hard, but we cannot guarantee when the service will be back up though. We apologize for the inconvenience. You can apply for a credit for your service interruption by calling our billing department. Please note that due to call volume, typical wait time is about 490 minutes. Thank you for using our service.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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| Do you realize my post was not a negative one toward the ISP? |
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J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
kudos:1 Reviews:
·Rogers Portable ..
·WIND Mobile
·Rogers Hi-Speed
·magicjack.com
| said by battleop:Do you realize my post was not a negative one toward the ISP?
Yep...just trying to play the ISP. I think I am pretty good.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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AlcoholPremium
join:2003-05-26
Climax, MI
kudos:3 Reviews:
·Comcast
| reply to J E F F
said by J E F F:said by battleop:Since you seem to be so knowledgeable about ISPs please let us know in your professional opinion just how long it will take.
It will be back up and running when it is back up and running. We're working very hard, but we cannot guarantee when the service will be back up though. We apologize for the inconvenience. You can apply for a credit for your service interruption by calling our billing department. Please note that due to call volume, typical wait time is about 490 minutes. Thank you for using our service. Doesn't really help people who need Internet for home businesses. Why does it take 10 days for the isp to restore Internet when power company can fix the entire substation and cell phone company can put up new towers in less time. Is the problem more complicated or is comcast not prepared/capable?
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I found the key to success but somebody changed the lock. |
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 John GaltForward, MarchPremium
join:2004-09-30
Happy Camp
kudos:5 | reply to Alcohol
Re: cable outage on 11/2 said by Alcohol:Is the problem more complicated...
This. |
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 Hayward K A R - 1 2 0 CPremium
join:2000-07-13
Key West, FL
kudos:1
4 edits | reply to Alcohol
said by Alcohol:Doesn't really help people who need Internet for home businesses. Why does it take 10 days for the isp to restore Internet when power company can fix the entire substation and cell phone company can put up new towers in less time. Is the problem more complicated or is comcast not prepared/capable?
Basically yes, as they can't really start their other than broken line repairs until the power is restored. They may have few hour battery back up in some areas, but many not, and all dead anyways. Yes can fix downed wires but can't really begin to assess electronic infrastructure damages, until power restoration.
And while you may have power restored but some wheres upstream on the cable system still doesn't you are still SOL, as unlike DSL every user line going directly to a CO hub, cable is a very serial daisy chained network.
And one reason I still stick with slower but immensely more reliable DSL in a prime hurricane area.
DSL is directly tied to highly regulated must always work POTS service. Rarely fails at all if you don't loose your drop from the curb or a major trunk comes down. But even seen them and poles lying on the ground but not broken and still working they are massive durable cables...cable isn't easily snapped.
Cable can go out in a stiff breeze (AKA minor tropical storm) even seen it happen on bright sunny days, with an upstream local power outage (some idiot rant into a power pole). Again no mandated quality of service at all. And when something like that happens high voltage shorted power fails and cable does but not the heavy duty self powered phone lines.
DSL itself doesn't either but because it rides on the POTS lines that do... tends to be much more reliable and self powered, if you are close enough to be directly connected to a CO.
When you get into RT territory of DSL, then you also become dependent on short battery back up and local power, but still other wise directly connected from RT to the CO core, not the serial daisy chain nature of cable everything step to step up or downstream still has to work too..
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 Badger3kWe Don't Need No Stinkin BadgersPremium
join:2001-09-27
Franklin, OH | reply to Alcohol
said by Alcohol:Doesn't really help people who need Internet for home businesses. Why does it take 10 days for the isp to restore Internet when power company can fix the entire substation and cell phone company can put up new towers in less time. Is the problem more complicated or is comcast not prepared/capable?
If your home business is that dependent on internet access then you should have a better DR plan to avoid this all together. Having a single residential based connection is just asking for trouble.
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Team Discovery: Project Hope |
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AlcoholPremium
join:2003-05-26
Climax, MI
kudos:3 Reviews:
·Comcast
| said by Badger3k:said by Alcohol:Doesn't really help people who need Internet for home businesses. Why does it take 10 days for the isp to restore Internet when power company can fix the entire substation and cell phone company can put up new towers in less time. Is the problem more complicated or is comcast not prepared/capable?
If your home business is that dependent on internet access then you should have a better DR plan to avoid this all together. Having a single residential based connection is just asking for trouble. I love how people attack and assume. Nobody said it was a residential line.
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I found the key to success but somebody changed the lock. |
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| reply to Alcohol
The Cable company can't start on plant repairs until the power company finishes their repairs. There is a certain order in which things can be repaired after a disaster. Your residential service is on the very bottom of the list.
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I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company. |
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vaxvmsferroequine fanPremium
join:2005-03-01
Wormtown Reviews:
·Charter
| said by battleop:Your residential service is on the very bottom of the list.
The majority of Verizon customers think it should be at the top of the list.
»52% Think Broadband Most Important Utility
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Some people don't know what they don't know. |
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| If you want to be at the top of the list you better buy a circuit that's enterprise and hope your enterprise is important enough to be at the top.
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I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company. |
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Badger3kWe Don't Need No Stinkin BadgersPremium
join:2001-09-27
Franklin, OH | reply to Alcohol
It wasn't meant to be an attack. Residential or not, if the Internet is that critical then there needs to be a backup plan. The OP said cable so yes the assumption is residential. Maybe your situation is different. |
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AlcoholPremium
join:2003-05-26
Climax, MI
kudos:3 Reviews:
·Comcast
| said by Badger3k:It wasn't meant to be an attack. Residential or not, if the Internet is that critical then there needs to be a backup plan. The OP said cable so yes the assumption is residential. Maybe your situation is different.
There is a backup plan. It's called tethering on att which is costing me $10 per gb.
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I found the key to success but somebody changed the lock. |
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