| reply to w8sdz
Re: Where are the SERVERS ? - Summary said by w8sdz:said by User834:VoIP customers are usually primarily interested in the reliability and availability of three things:
1. The ability to place outgoing calls from my phone.
2. The ability to receive incoming calls to my DID.
3. The ability to provision or make changes to account account/service.
The bottom line is: does the provider have a disaster recovery plan? Unfortunately Callcentric does not. Think about this: What would happen if a natural or man-made disaster totally destroyed your provider's central operation. One example of a good recovery plan is Anveo which has three data centers, widely separated in three different countries. Your standard formula does't work when a single-site provider is destroyed. How can the bottom line be anything other than, "do I have the services I paid for?"
A provider can have 100 servers, yet a single failure might render your DID number completely unworkable until it's resolved. Of course having a single server or a single location makes it vulnerable to location-wide disasters that affect all of their services, but that's just one of many failure modes that will affect the services you paid for. |
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 Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4
 ·Anveo
·callwithus
·Callcentric
·voip.ms
| said by User834:How can the bottom line be anything other than, "do I have the services I paid for?" One more bottom line:
"Does the customer have a disaster recovery plan?"
Voip is a wonderful service saving us $$$. But IMHO the user needs to have a disaster recovery plan. Having at least one backup voip provider and a cell phone is always a good part of a disaster recovery plan.
Your internet connection could also fail so a backup internet connection should be considered. Your provider can have geo redundancy but that won't help you if your internet connection fails.
Also, an UPS must be considered as mandatory for a responsible voip user.
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My VoIP News |
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 XCOMdigitalnUllPremium
join:2002-06-10
Spring, TX
·flowroute
 ·Comcast
·voip.ms
·Callcentric
·SIPBRI
| said by Arne Bolen:said by User834:How can the bottom line be anything other than, "do I have the services I paid for?" One more bottom line: "Does the customer have a disaster recovery plan?" Voip is a wonderful service saving us $$$. But IMHO the user needs to have a disaster recovery plan. Having at least one backup voip provider and a cell phone is always a good part of a disaster recovery plan. Your internet connection could also fail so a backup internet connection should be considered. Your provider can have geo redundancy but that won't help you if your internet connection fails. Also, an UPS must be considered as mandatory for a responsible voip user. +1
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to Arne Bolen
said by Arne Bolen:said by User834:How can the bottom line be anything other than, "do I have the services I paid for?" One more bottom line: "Does the customer have a disaster recovery plan?"Voip is a wonderful service saving us $$$. But IMHO the user needs to have a disaster recovery plan. Having at least one backup voip provider and a cell phone is always a good part of a disaster recovery plan. Your internet connection could also fail so a backup internet connection should be considered. Your provider can have geo redundancy but that won't help you if your internet connection fails. Also, an UPS must be considered as mandatory for a responsible voip user.
Yes, we all need to practise what some of us so fervently preach.
And yes, I have all of those things, except the 2 ISPs.
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We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
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scooper
join:2000-07-11
Youngsville, NC
kudos:2 | Ditto - except for 2 ISPs - have cell phones (that don't work very well in our house). That's why we have Voip. |
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XCOMdigitalnUllPremium
join:2002-06-10
Spring, TX | Two ISP is a bit overkill.
That's the reason why I went to a GSM gateway.
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Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4 Reviews:
·Anveo
·callwithus
·Callcentric
·voip.ms
| said by XCOM:I went to a GSM gateway. Have you tried using voip through the GSM gateway? If so, how is the quality?
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My VoIP News |
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XCOMdigitalnUllPremium
join:2002-06-10
Spring, TX | reply to Arne Bolen
Re: Where are the SERVERS ? - Summary Arne,
Yes I have.
The quality is a good as your normal VoIP. There is time where the system has failed over and I have not even notice.
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Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4 Reviews:
·Anveo
·callwithus
·Callcentric
·voip.ms
| said by XCOM:The quality is a good as your normal VoIP. There is time where the system has failed over and I have not even notice. Thanks, it's interesting info. Are you using 3G or 4G in your GSM gateway?
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My VoIP News |
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XCOMdigitalnUllPremium
join:2002-06-10
Spring, TX Reviews:
·flowroute
·Comcast
·voip.ms
·Callcentric
·SIPBRI
| said by Arne Bolen:said by XCOM:The quality is a good as your normal VoIP. There is time where the system has failed over and I have not even notice. Thanks, it's interesting info. Are you using 3G or 4G in your GSM gateway? Arne,
I apologize I miss understood your original question.
I am not actually failing over data. I have a logic that checks for the ITSP availability. It ether returns with a 1 or a 0. 0 Fails over to the GSM gateway and uses the gateway for all outbound calls... The same logic applies from the ITSP's to me. If they see me not register than they send all calls to my GSM gateway. If it returns 1 than the interconnection continues to the ITSP. In my own opinion I didn't find failing over data an actual fail over solution. In case of a natural disaster we are going to be lucky if cell alone works. Back in Ike my cell worked but there was no data going on the network no 3G or 4G but basic incoming and outgoing calls where working.
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Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4 Reviews:
·Anveo
·callwithus
·Callcentric
·voip.ms
| Thanks. I just thought you used voip over the GSM data connection.
The way you are using the GSM gateway is probably better as you don't risk latency and jitter. I have tested voip over a 3G data connection and I find the quality to be unacceptable for daily use, but it can be used if there are no other options.
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My VoIP News |
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