said by grunze510:
I think this would be better suited to »Canadian Chat , that is, if anyone can figure out what he's trying to say or what his point is.
I believe he is saying that he experienced difficulty activating and adding minuets to his new cellular telephone from virgin mobile due to either multiple confused or new Customer service representative that were not able to process his requests at the 611 desk. Until he managed to get an outsourced call center in new zealand.
At what point the CSR asked him for the IMSI of his phone (or CDMA equivalent), his address and postal code and now he has to wait upwards of 2 hours for their database to update replicate then auto provision his telephone on the cellular network.
edit: I suspect he posted here as he wanted to switch to teksavvy home phone if virgin was not able to provision his telelphone.