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What Are The Full Requirements For TWC On-Line Bill Pay?

Asking about this for some customers who are confused about this. Years ago I tried this and it said after one click, "Congratulations, you are all set for on-line bill pay. Click here to go Paperless or check the box to continue to receive paperless statements."

However, at that time TWC had no on-line connection to our back and for personal reasons, we still get our statements in the mail. However, we have on-line bill pay with our bank but we set it up with our bank. (not TWC.) When the bill comes through snail-mail, we pay it through our on-line bank.

Years ago, on the back of TWC statements there was a form that you had to fill out to begin on-line bill pay PLUS, TWC needed a copy of the customer's cancelled check to activate on-line bill pay. Some questions:

1.) With the NEW and Current Web Site Design, what, besides registering for a My Services Account is needed to begin On-Line Bill Pay? How is this represented on the new site?

2.) If you don't have on-line bill pay and do not want on-line bill pay, can you currently just view your bill on-line?

3.) Can you still get paper statements if you opt in to On-Line Bill Pay? Can you change this at the site? How long does processing take to activate On-Line Bill Pay or make changes to account options?

4.) How long does it take to start and stop on-line bill pay.? Can you stop On-Line Bill Pay, if you do not like the service?

Feel free to comment and provide any experiences with this service.



Dallas, TX
I cant imagine going thru all that just to pay one bill. Why not just use a debit or credit card to pay online? Thats how I do it every month and its instant. As soon as I pay, theres a confirmation and tracking number, I write it on the bill and it goes in the file.

Yeah, seriously.

I've been using credit card auto pay on everything I can for as long as I can remember. Anything more than that, I’m too lazy to make the effort. I couldn’t imagine doing all that manually and doing it for each company I deal with. But yes, you should be able to view your bill online in PDF format no matter how you pay, I don’t see why you wouldn’t be able to. Yes, you can still get paper bills if you pay online.
For the future of our nation, we must unite and vote out the terrorist known as Hussein Obama. Come November 6 2012 we must remove the socialist pig out of office and get our country back on the RIGHT track.