lennoz
join:2008-12-04
Brooklyn, NY | Hard to get them credits, folks. Just called Verizon, and the representative had no idea Verizon was giving out credits to the affected customers, had to wait about 10 mins, so she could figure out if Verizon is actually giving out the credits to customers lol. Also, I read to the representative what Verizon has stated on this website, she was all quiet and confused lol. After all, of the BS, got my credit.
Get your shit together Verizon. I already been through Sandy, don't want to deal with your nonsense. Thank you. |
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 LightSPremium
join:2005-12-17
Greenville, TX | Get their shit together?
At least they're giving credits. They could just refuse to get them out period. a 10 minute phone call isn't the end of the world. |
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openbox9Premium
join:2004-01-26
japan
kudos:2 | Perhaps lennoz  would've preferred a big FU from Verizon instead of a credit after the 10 minute phone call? |
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 djrobx
join:2000-05-31
Valencia, CA
kudos:1
 ·VOIPo
 ·Verizon Wireless..
 ·RoadRunner Cable
 ·AT&T U-Verse
| reply to LightS
said by LightS:Get their shit together?
At least they're giving credits. They could just refuse to get them out period. a 10 minute phone call isn't the end of the world.
Yes, get their shit together. It shouldn't be that complicated for Verizon corporate to blast an email to their customer support representatives and managers, clarifying their policies and procedures with respect to customers who call in regarding Sandy.
A customer should never need to train a representative. That is poor service.
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AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.
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LightSPremium
join:2005-12-17
Greenville, TX | While I agree with you, the point is that he still got his refund. The CSR, while not 100% sure, still got up and went and checked to make sure. And, lo and behold, he got it.
Could it be improved? Yes. Bad service? No way, jose. |
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| reply to lennoz
"Also, I read to the representative what Verizon has stated on this website"
This may come as a complete shock but not everyone at Verizon has heard of this site. It's crazy to think the CSR would verify this instead of taking your word that it was posted on a 3rd party site. Maybe you should point out where it was announced on Verizon's site instead.
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I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company. |
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Reviews:
·Time Warner Cable
·Verizon FiOS
·voip.ms
| Well maybe the email they sent me this weekend from Verizon would clue them in. BTW my Fios never skipped a beat, however power was down only temporarily. VZ has always handled my customer service issues (wireless, wireline), so no issues here.
Logic: Let see. Overlay FEMA map for affected area. Customer calls, it brings up a special advisory page. Customer treated appropriately. Verizon will sell my data 100 ways for profit, but can't use it for basic business intelligence? I don't know the VZW internal systems, but my lowly salesforce.com gives me advisories all the time...
I do find Verizon customer service to be very good until it goes offshore and then you are stuck with your typical Dell customer service.
Calling in (because I use ethernet) is always a hassle because I don't use MoCA and that sends them into a panic. Escalation to level 2 usually rectifies. |
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 sivranOpera convertPremium
join:2003-09-15
Arlington, TX
kudos:1 | reply to djrobx
Having been there, done that.... apparently it really is too difficult for Verizon to keep their support reps in the loop on things. It always felt like we were the last to know.
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Think Outside the Fox. |
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