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LightS
Premium
join:2005-12-17
Greenville, TX

1 recommendation

reply to lennoz

Re: Hard to get them credits, folks.

Get their shit together?

At least they're giving credits. They could just refuse to get them out period. a 10 minute phone call isn't the end of the world.


openbox9
Premium
join:2004-01-26
Germany
kudos:2

2 recommendations

Perhaps lennoz See Profile would've preferred a big FU from Verizon instead of a credit after the 10 minute phone call?



djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2
Reviews:
·Time Warner Cable
·VOIPO

1 recommendation

reply to LightS

said by LightS:

Get their shit together?

At least they're giving credits. They could just refuse to get them out period. a 10 minute phone call isn't the end of the world.

Yes, get their shit together. It shouldn't be that complicated for Verizon corporate to blast an email to their customer support representatives and managers, clarifying their policies and procedures with respect to customers who call in regarding Sandy.

A customer should never need to train a representative. That is poor service.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.


LightS
Premium
join:2005-12-17
Greenville, TX

2 recommendations

While I agree with you, the point is that he still got his refund. The CSR, while not 100% sure, still got up and went and checked to make sure. And, lo and behold, he got it.

Could it be improved? Yes. Bad service? No way, jose.



sivran
Opera ex-pat
Premium
join:2003-09-15
Irving, TX
kudos:1
reply to djrobx

Having been there, done that.... apparently it really is too difficult for Verizon to keep their support reps in the loop on things. It always felt like we were the last to know.
--
Think Outside the Fox.