said by LightS:Get their shit together?
At least they're giving credits. They could just refuse to get them out period. a 10 minute phone call isn't the end of the world.
Yes, get their shit together. It shouldn't be that complicated for Verizon corporate to blast an email to their customer support representatives and managers, clarifying their policies and procedures with respect to customers who call in regarding Sandy.
A customer should
never need to train a representative. That is poor service.