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hmishra
Premium
join:2006-01-04
Flower Mound, TX

Anveo call flow

After having used Anveo for about a week now, yesterday I faced a sporadic issue of ring delay for the first time.

My question is, is there a situation where ring delay can be caused by use of call flow at times where the Anveo server running the call flow might be overloaded? The reason I ask this is because after experiencing the above issue, I chose the option to not use call flow and directly forward the call to my ATA and that seemed to alleviate the issue.

Just as an FYI, the call flow I have built is not complicated, just something which will forward the call to my cell# in the event that my ATA cannot receive the call. I don't even have a fax detect element, since I chose to have a dedicated fax#.

BTW, I use the words ring delay to describe the condition where the calling phone shows my Anveo phone is ringing for about 15 - 20 seconds before my Anveo# actually starts ringing.

Thanks.



Anon12345

@comcast.net

I tried it and noticed similar things. My call flow is simple, read a variable and decide where to transfer the call. If the call is the first call of the day or maybe the server is busy, the call flow info is not in the system cache, the time between SIPIN and DIALOUT can take up to 15 seconds in between, plus the time between the DIALOUT and your cell phone actually rings and your response time, you will definitely miss the call. Subsequent calls are much better, the call flow usually takes 2~3 seconds to DIALOUT. But if there is no calls for hours and the next call comes in when server is busy, the same long delay will happen again. If the call comes in during off peak hours, e.g. you test it at midnight, the call flow usually takes 1~2 seconds to DIALOUT.



hmishra
Premium
join:2006-01-04
Flower Mound, TX

I did experience the sporadic nature of the ring delay and with your explanation, it makes perfect sense now why it would only happen at certain times i.e. after not having used the phone for a while.

With infrequent use, as is typical for my home phone, I can definitely see why using a call flow would be an issue vs. just directly forwarding the call to my ATA.

Anyway, thank you for that explanation. I can put this matter to rest.


anveo
Premium
join:2010-02-08
kudos:2
reply to hmishra

We received a report from a user yesterday and investigating the issue. 15 seconds call flow initialization is NOT normal and it should be about 1 second. Some call flow items (such as DELAY, GOODIES, DETECT FAX, SALESFORCE, ZOHO, GOOGLE CONTACTS etc) will also take time to run...



Arne Bolen
Happy Anveo customer
Premium
join:2009-06-21
Planet Earth
kudos:4
Reviews:
·voip.ms
·callwithus
·Callcentric
reply to hmishra

said by hmishra:

I use the words ring delay to describe the condition where the calling phone shows my Anveo phone is ringing for about 15 - 20 seconds before my Anveo# actually starts ringing.

Could you please post a screenshot of your Call Flow.
--
My VoIP News


hmishra
Premium
join:2006-01-04
Flower Mound, TX

said by Arne Bolen:

Could you please post a screenshot of your Call Flow.

Here it is:

said by anveo:

We received a report from a user yesterday and investigating the issue. 15 seconds call flow initialization is NOT normal and it should be about 1 second. Some call flow items (such as DELAY, GOODIES, DETECT FAX, SALESFORCE, ZOHO, GOOGLE CONTACTS etc) will also take time to run...

It was probably me reporting the issue. Although I did not open a support ticket, I did chat with online support and was advised there were no current reported issues of this nature. The online support tech said he/she was going to bring it up with the support engineer to have them look into the issue. Of course, I heard nothing back about it and indeed never followed up on it.

anveo
Premium
join:2010-02-08
kudos:2

said by hmishra:

It was probably me reporting the issue....


We are investigating the issue and will take care of it.


hmishra
Premium
join:2006-01-04
Flower Mound, TX

As I mentioned above, I have removed the call flow for now until I hear back from you that the issue is fixed. Thanks!



Arne Bolen
Happy Anveo customer
Premium
join:2009-06-21
Planet Earth
kudos:4
Reviews:
·voip.ms
·callwithus
·Callcentric
reply to hmishra

I just made a test call from my cellphone. It took 6 seconds from I pressed the Send button on my cellphone until my Gigaset started to ring. Between Anveo and my Gigaset I have PBXes, which should add a bit more time.

Your Call Flow should not cause a delay like this. I suggest you open a support ticket.
--
My VoIP News



hmishra
Premium
join:2006-01-04
Flower Mound, TX

I think I will. The reason I did not open it yet is because, as I mentioned above, this is a sporadic issue. I cannot always recreate it, just that it seems to happen after not having received a call for a while.

If the caching mechanism suggested by 'Anon12345' is a likely explanation for this issue, it might not affect business phones/lines which are actively in use all day.