O Canada! > Canadian > TekSavvy > IMAP settings

IMAP settings

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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Oooh.. I've wanted this for many years.
Will give it a spin later on and report back.

Mmm. I might even check to see if the TSI servers have proper RDNS now, too.
We've had to whitelist them against SPAM detection for aeons due to that.

Thanks

Nov 7 10:50:22 zippy fetchmail[4635]: client/server synchronization error while fetching from kernel@mail.teksavvy.com

reply to TSI Keith
Does the IMAP server not support the "IDLE" function, whereby it pushes new-mail notifications to the client, without the client needing to poll?

Not working here yet.

Hello,

I was looking into this for you and was advised that the emails will sit on the service and wait to be requested.

Regards,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

hi Keith:

I get this error message from Thunderbird (running under Ubuntu) when i try to send a test e-mail to myself, while connected through another ISP's network (using the outgoing settings you pasted above):

Sending of message failed.
The message could not be sent using SMTP server out.teksavvy.com for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator.

reply to mlord

reply to silvercat
Hello,

The out.teksavvy.com with port 1025 (and authentication) should work regardless of the ISP you are on. Our basic smtp.teksavvy.com port 25 is the one that is dependent on running through our service.

Have you tested this on a different client with the same results?

Thank you,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

hi Keith:

It works now. Forgot to fill out the username field.

Another question: For the Incoming side of things, even though we're using "Encrypted Password" as the authentication, are there any plans to use SSL/TLS / STARTTLS as the Connection Security ? (along with a secure incoming port, such as 585 / 993) ?

SSL may be a possibility in the future. This is being worked on/looked into currently from what I was told. No ETA at this time however
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

With a little fiddling it worked on my iMAC, MacBook and iPod Touch as well. Good stuff.

reply to silvercat

It was even said recently by TSI staff either here or on their forum that IMAP was not supported...

Edit, it was on TSI's forum, 2 months ago.

»forums.teksavvy.com/yaf_postst52···ngs.aspx

And you will see my name on that forum post as well, recently confirming IMAP but a couple months ago also stating that it wasn't an option.

I'm not sure how this slipped through the cracks and I apologize for that. It has now been added to our knowledge base so agents can find it. I will also be speaking to our quality/training department later today to see about sending a communication out to the floor for those agents that have fielded the question enough in the past to already have a "no" ready without having to check the KB.
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Yeah I did notice you replied to it... Perhaps the IMAP settings should be added to the website FAQ with the email settings as well.