hmishra
join:2006-01-04
Flower Mound, TX | reply to Arne Bolen
Re: Anveo call flow said by Arne Bolen:Could you please post a screenshot of your Call Flow.
Here it is:
said by anveo:We received a report from a user yesterday and investigating the issue. 15 seconds call flow initialization is NOT normal and it should be about 1 second. Some call flow items (such as DELAY, GOODIES, DETECT FAX, SALESFORCE, ZOHO, GOOGLE CONTACTS etc) will also take time to run...
It was probably me reporting the issue. Although I did not open a support ticket, I did chat with online support and was advised there were no current reported issues of this nature. The online support tech said he/she was going to bring it up with the support engineer to have them look into the issue. Of course, I heard nothing back about it and indeed never followed up on it. |
|
anveoPremium
join:2010-02-08
kudos:1 | said by hmishra:It was probably me reporting the issue....
We are investigating the issue and will take care of it. |
|
hmishra
join:2006-01-04
Flower Mound, TX | As I mentioned above, I have removed the call flow for now until I hear back from you that the issue is fixed. Thanks! |
|
 Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4
 ·Anveo
·callwithus
·Callcentric
·voip.ms
| reply to hmishra
I just made a test call from my cellphone. It took 6 seconds from I pressed the Send button on my cellphone until my Gigaset started to ring. Between Anveo and my Gigaset I have PBXes, which should add a bit more time.
Your Call Flow should not cause a delay like this. I suggest you open a support ticket.
--
My VoIP News |
|
hmishra
join:2006-01-04
Flower Mound, TX | I think I will. The reason I did not open it yet is because, as I mentioned above, this is a sporadic issue. I cannot always recreate it, just that it seems to happen after not having received a call for a while.
If the caching mechanism suggested by 'Anon12345' is a likely explanation for this issue, it might not affect business phones/lines which are actively in use all day. |
|
