said by Ree:
...apparently they can upgrade instantly but I was told the downgrade had to wait until next billing cycle.
Common sense says Rogers just handed you a bunch of bunk.
They simply make an adjustment on the bill same as they would for an upgrade. Customer Care can upgrade or downgrade the account instantly. They say it takes 4 to 6 hours to take effect. Mine was instantaneous.
It's just a cash grab like that 30 day cancel policy. NOTHING takes 30 days to do on a computerized account period.......