If you'll look at my "about me" page, you'll see that I am "somewhat" familiar with AT&T practices
. Even now, where quality is not a concern for them anymore, 3 truck rolls for a measly NWI is ridiculous. This should have been handled by the first guy. The "real" cost of a truck roll is around $110 just to have a man show up for an hour (what it costs the company). I hate to see AT&T pissing away my pittance of a pension.--
If someone refers to herself / himself as a "guru", they probably aren't.