 TSI OutagesTSI SupportPremium
join:2009-09-28
Chatham, ON
4 edits | [OUTAGE REPORT] - 11/09/12 16H25 Hello,
Rogers issue appears to be resolved, we have had quite a few reports of customers who are now back online. At this time we ask that you perform a 3 minute power cycle on your modem and if you are still offline please post here: » TekSavvy Direct so that we can get the required information to open a ticket for you.
Thank you,
Keith |
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| Re: [OUTAGE REPORT] - 11/09/12 09H45 We are also experiencing provisioning issues in London as well although there is no master ticket for this issue.
If you are having issues please post here: »TekSavvy Direct and we can look into this for you.
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) |
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| reply to TSI Outages
I'm on the Richmond POI and I'm still down, as are some friends also on Richmond. Doesn't look like it's resolved. |
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 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to TSI Outages
Hi guys,
Quick update....
London ON - DHCP Issues - Master Ticket Open
Ottawa ON - DHCP Issues - Master Ticket Being Opened Momentarily
Cheers,
Andre |
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| reply to Carthis
Thanks for the feedback. As mentioned we just received word that there are still issues in Ottawa as well, we are opening another Master Ticket there and I have edited the post to account for this.
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) |
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plebelPremium
join:2011-01-27
Ottawa, ON | This morning I noticed that upstream channel bonding had been enabled for the first time at my house. It wasn't bonded as of yesterday evening. My connection was down and I wasn't able to get an IP address using DHCP. It may just be coincidence, but there's a good chance that someone from Rogers messed something up while rolling out channel bonding last night in my area. I'm on the Richmond POI. |
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| Definitely a possibility that the upgrades to establish upstream channel bonding may be connected to this current issue. If you have not contacted us yet on the issue please post in the direct forum here: »TekSavvy Direct so we can get the required information to confirm the issue and have you added to our tracking list.
Thank you,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | WOW. looks like a Cable outage in Toronto.. phone system just spiked with an additional 170 calls in queue! 
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Marc - CEO/TekSavvy |
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Endeav
join:2012-11-09
Brampton, ON | reply to TSI Outages
Re: [OUTAGE REPORT] - 11/09/12 14H40 Cable is also down in Brampton! |
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Looks like there's a routing issue on Comstock. |
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tjmone
join:2011-02-01
Toronto, ON | reply to TSI Marc
Re: [OUTAGE REPORT] - 11/09/12 09H45 I'm on Dupont2 and have been down for nearly 30 minutes now.
I was one of those 170, but dropped off once you posted your message... one less customer to deal with. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | said by tjmone:I'm on Dupont2 and have been down for nearly 30 minutes now.
I was one of those 170, but dropped off once you posted your message... one less customer to deal with.
k tx!
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Marc - CEO/TekSavvy |
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| reply to TSI Outages
Re: [OUTAGE REPORT] - 11/09/12 14H40 Down in London. |
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 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:17
 ·TekSavvy Cable
 ·TekSavvy DSL
| reply to TSI Marc
Re: [OUTAGE REPORT] - 11/09/12 09H45 said by TSI Marc:WOW. looks like a Cable outage in Toronto.. phone system just spiked with an additional 170 calls in queue!
Yep, mine died precisely at 2:24pm (I have a ping monitor every 1 minute).
But im at work so I was gonna check it out when I get home...
Scarborough (Comstock POI) for what it's worth.
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 TSI PaulEscalations, Error and RecoveryPremium
join:2009-09-28
Chatham, ON
kudos:4 | reply to Perma
Re: [OUTAGE REPORT] - 11/09/12 14H40 you might be part of this outage that was posted this morning
London ON - DHCP Issues - Master Ticket Open
Post in Direct forum with Ipconfig info if possible. |
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DSMdude
join:2012-06-30
Kitchener, ON | reply to TSI Outages
Is KW affected? I lost my connection (cable) about 10 minutes ago. Online light blinking. |
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ASharp
join:2001-08-08
Scarborough, ON | reply to TSI Outages
Just went down too a couple of minutes ago in Scarborough, McNicoll POI. |
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 TSI Support1TSI SupportPremium
join:2009-09-28
Chatham, ON
kudos:1 | reply to TSI Outages
Hi there,
If you'd like to post in the direct forum, we can take a look into this. We are still investigating the problem, and have few details at this time.
Thank you for your understanding,
TSI-Ashley |
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:17 | I'll supply information when I get home (If its still out by then). |
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| Dupont's down too. Sounds like a huge chunk of Rogers' network is offline. |
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