Re: [OUTAGE REPORT] - 11/09/12 09H45 - TekSavvy

Author	All Replies
Carthis join:2009-02-07 Nepean, ON	reply to TSI Outages Re: [OUTAGE REPORT] - 11/09/12 09H45 I'm on the Richmond POI and I'm still down, as are some friends also on Richmond. Doesn't look like it's resolved.
	to forum · permalink · 2012-11-09 12:14:26 ·
TSI Keith Premium join:2012-07-09 kudos:2	Thanks for the feedback. As mentioned we just received word that there are still issues in Ottawa as well, we are opening another Master Ticket there and I have edited the post to account for this. -- TSI Keith (E-Services) - TekSavvy Solutions Inc. Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
	to forum · permalink · 2012-11-09 12:25:14 ·
plebel Premium join:2011-01-27 Ottawa, ON	This morning I noticed that upstream channel bonding had been enabled for the first time at my house. It wasn't bonded as of yesterday evening. My connection was down and I wasn't able to get an IP address using DHCP. It may just be coincidence, but there's a good chance that someone from Rogers messed something up while rolling out channel bonding last night in my area. I'm on the Richmond POI.
	to forum · permalink · 2012-11-09 14:39:00 ·
TSI Keith Premium join:2012-07-09 kudos:2	Definitely a possibility that the upgrades to establish upstream channel bonding may be connected to this current issue. If you have not contacted us yet on the issue please post in the direct forum here: »TekSavvy Direct so we can get the required information to confirm the issue and have you added to our tracking list. Thank you, Keith -- TSI Keith (E-Services) - TekSavvy Solutions Inc. Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
	to forum · permalink · 2012-11-09 14:45:36 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	WOW. looks like a Cable outage in Toronto.. phone system just spiked with an additional 170 calls in queue! -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-11-09 14:47:15 ·
tjmone join:2011-02-01 Toronto, ON	I'm on Dupont2 and have been down for nearly 30 minutes now. I was one of those 170, but dropped off once you posted your message... one less customer to deal with.
	to forum · permalink · 2012-11-09 14:57:03 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	said by tjmone: I'm on Dupont2 and have been down for nearly 30 minutes now. I was one of those 170, but dropped off once you posted your message... one less customer to deal with. k tx! -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-11-09 14:57:55 ·
HiVolt Premium join:2000-12-28 Toronto, ON kudos:17 Reviews: ·TekSavvy Cable ·TekSavvy DSL	reply to TSI Marc said by TSI Marc: WOW. looks like a Cable outage in Toronto.. phone system just spiked with an additional 170 calls in queue! Yep, mine died precisely at 2:24pm (I have a ping monitor every 1 minute). But im at work so I was gonna check it out when I get home... Scarborough (Comstock POI) for what it's worth. --
	to forum · permalink · 2012-11-09 15:00:51 ·
Teddy Boom k kudos Received join:2007-01-29 Toronto, ON kudos:5	reply to TSI Marc Yep, cable down at Spadina and College for a friend of mine. Also here on the west side of Bathurst, so it may be effecting both DuPont and Bloor POIs. Who knows how much further. Symptom: DCM425 has three lights blinking, SB6120 has online light blinking, both indicating that the modem can't get a 10.x.x.x IP from the CMTS, or for some other reason can't download the configuration file. Also a report of a brief outage for a Rogers customer at Dufferin and Finch, but he came back online almost right away. -- electronicsguru.ca
	to forum · permalink · 2012-11-09 15:09:31 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	WOW.
	to forum · permalink · 2012-11-09 15:10:26 ·

Etheric join:2007-04-16 Guelph, ON kudos:1	reply to plebel I also experienced an outage Thursday morning and when it was resolved I saw upstream channel bonding for the first time. Seems like this new outage might be impacting Guelph too, as I haven't been able to connect to my home system for the past 30 minutes or so.
	to forum · permalink · 2012-11-09 15:12:18 ·
hp540 join:2007-12-29 North York, ON	I'm in downtown Toronto and it's been down since 2:30pm. Come on guys...
	to forum · permalink · 2012-11-09 15:18:16 ·
AOD join:2008-01-24 Toronto, ON kudos:1	reply to TSI Marc Greensboro down too!
	to forum · permalink · 2012-11-09 15:20:15 ·
netgear3700 join:2009-10-02 toronto,ON	reply to Teddy Boom cable is down here in toronto as well, running DSL now.
	to forum · permalink · 2012-11-09 15:20:28 ·
Teddy Boom k kudos Received join:2007-01-29 Toronto, ON kudos:5	reply to TSI Marc Just tried an unprovisioned DCM425 and it synced up right away. Of course it is stuck in Rogers walled garden, but whatever the real issue is, it is only effecting modems that have been provisioned (possibly provisioned on TPIA?). -- electronicsguru.ca
	to forum · permalink · 2012-11-09 15:21:34 ·
c567 @telus.com	reply to hp540 Also down in Guelph.
	to forum · permalink · 2012-11-09 15:25:16 ·
bdevrye join:2007-07-27	reply to netgear3700 Also down in Kitchener. Router has an ip of 192.168.100.10
	to forum · permalink · 2012-11-09 15:23:41 ·
Timtonruben @telus.com	reply to Teddy Boom Cable Internet has been down at yonge and davisville since about 2:30.
	to forum · permalink · 2012-11-09 15:26:48 ·
Teddy Boom k kudos Received join:2007-01-29 Toronto, ON kudos:5	reply to Teddy Boom said by Teddy Boom: Just tried an unprovisioned DCM425 and it synced up right away. Of course it is stuck in Rogers walled garden, but whatever the real issue is, it is only effecting modems that have been provisioned (possibly provisioned on TPIA?). Definitely effecting other TPIA, here's a post in Acanac's forum: »community.acanac.com/acanac/view···&t=23452 And I've heard from a Start customer as well... -- electronicsguru.ca
	to forum · permalink · 2012-11-09 16:18:22 ·

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Re: [OUTAGE REPORT] - 11/09/12 09H45