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JHInAustin

@rr.com
reply to JHInAustin

Re: [TWC] TWC still charged me modem rental fee!

said by JHInAustin :

I waited for about 25 minutes in the chat session before I had to leave.

I left and came back. After about an hour of total time waiting for the person in the escalation department to respond, somebody finally connected to the chat window and was able to resolve the billing codes and refund the modem charge.

quickguide1

join:2010-02-10
okay my bill shows the modem lease charge from november 9 to december 8. Does this mean i'm going to get charged for this no matter what and i better send back their box by like december 1 if i dont want to get charged another month for december 9 to may 8?