| reply to technocar2
Re: Stuck on DOCSIS 2 speeds? Oh boy, seems like I have to clear some of the air around here.
1) I know I'm on a grandfathered plan because I was using a D2 modem from the old days of Extreme 10/1 (where you had to buy the modem). I was paying the $50 overage for "unlimited usage" until recently, when they upped the cap to $100/month, which prompted me to phone in to inquire if they would do anything about it - they switched me to a 300gb plan (this was in August). My contract expired already and they did not require me to renew it when they switched me over to the 300gb plan. I was getting 12mbps steady with speed burst on this plan.
2) I phoned in recently (a week ago) to see if I can, in exchange for a year's commitment, secure discounts to the service. I did. One of the offers that induced me into the contract was an increase in speed via upgrading my modem from D2 to D3 (this was the words of the retentions rep). I accepted based on that understanding and merrily went to collect my D3 modem (rental), to which I found out I still had D2 speeds. As of right now, I'm canvassing my options as I'm still within the 30 day cancellation contract provision. If Rogers cannot offer me the speed they promised, I will be most likely going elsewhere.
3) Actually, the tech I spoke to at first instance pretty much stated what technocar2 said - that because I was on the 300gb plan, I was stuck on the 12mbps download. He transferred me to retentions CSR, who told me that he was mistaken, and then transferred me to another tech which opened a "ticket" to reset my account to show 18/25mbps. I phoned in 2 days later, and the tech then confirmed that my account is set correctly on 18/25 mbps, but somehow I am still throttled to 12. Suggested I swap out the Cisco for the Hitron, and so I did. No luck. So again, it was a retentions rep that offered me the increase from 12 to 18, and another retentions rep that confirmed it is possible for 18/25+300 gb usage.
Anyway, that's my tale of woe. Let's try to keep things civil around here! |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1
1 edit | The speeds are tied to the product codes. No matter what tickets are launched, the speeds cannot be modified. The Express with 300gb is provisioned for 12mbps regardless of what these reps are telling you. You're getting exactly what you pay for. If you're not happy with that I suggest you call back in within 30 days to cancel your contract within the buyer's remorse period. |
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 elitefx
join:2011-02-14
London, ON
kudos:1 | reply to saphier
said by saphier:Let's try to keep things civil around here!
Admittedly, the fur does fly here on occasion. But our goal is all the same. Getting at the truth.
And the only way to get at that truth is to shake the hell out of the Rogers tree.......... |
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bt
join:2009-02-26
canada
kudos:1 Reviews:
 ·Start Communicat..
| reply to saphier
said by saphier:1) I know I'm on a grandfathered plan (snip) they switched me to a 300gb plan. That's not a grandfathered plan then, it's a new one because there is no way to get switched to a grandfathered plan. |
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aibojk
join:2004-05-25
Richmond Hill, ON | reply to elitefx
Saphier,
Any update? I am about to get this package but I don't want to be stuck at 12Mbps.
Aibo |
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Reviews:
 ·TekSavvy Cable
| said by aibojk:Saphier,
Any update? I am about to get this package but I don't want to be stuck at 12Mbps.
Aibo
If you want higher usage you are better off with TPIA, if you want higher speed then rogers is the only option. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1
2 edits | reply to aibojk
said by aibojk:Saphier,
Any update? I am about to get this package but I don't want to be stuck at 12Mbps.
Aibo
This package is remaining at 12mbps at this time.
Let's not lose sight of the fact that this package is currently provisioned at 12mbps when the regular express was ALREADY at 18mbps. If it didn't get the bump to 18mbps, do we really think Rogers is going to bump this to 25mbps? |
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| I own a DOCSIS 2 modem @ 10 Mb/s.
I had a casual DOCSUIS 3 modem pre-purchase concern, and a Rogers rep immediately agreed I could try a provisioned rental DOCSIS 3 modem for up to a month, and make my own measurements.
Afterwards I could make an informed choice about a DOCSIS 3 modem and/or service purchase. If I didn't want to permanently change anything, then simply return the modem and re-provision my personal one.
I haven't yet done this as I'm currently satisfied with my 10 MB/s, but this seems a very reasonable low-risk approach. |
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