DougHo join:2012-05-21 Orlando, FL |
DougHo
Member
2012-Nov-11 3:03 pm
[Internet] performance of 10/1 residential tierPerformance of my Lightning and my church's standard business cable modems seem good, but I question the performance of my mom's standard residential in SW Orlando. SA DPC2100 Modem signal levels seem reasonable (S/N 33, 6dBmV Rx, 38.5dBmV Tx), but do the results below indicate some problem such as the node/provisioning or are these in the expected range for 10/1 tier? Results are from SamKnows router wired to modem (which tests every couple hours when PCs aren't using network).
Downstream Throughput Date Average (Mbps) 2012-11-10 5.51 2012-11-09 5.99 2012-11-08 5.77 2012-11-07 6.30 2012-11-06 7.30
Packet Loss Date Failure Rate (%) 2012-11-10 5.38 2012-11-09 3.80 2012-11-08 3.73 2012-11-07 3.22 2012-11-06 1.16 |
actions · 2012-Nov-11 3:03 pm · (locked) |
rebus9 join:2002-03-26 Tampa Bay |
rebus9
Member
2012-Nov-11 7:24 pm
I get every bit of the 10/1 service I pay for. The slow speeds are almost certainly a result of packet loss.
It's normal for the occasional packet to be lost, but it should not be at any measurable level. That you're seeing upward of 3-5%+ is problematic and I would recommend calling support to have the connection evaluated. |
actions · 2012-Nov-11 7:24 pm · (locked) |
neonhomerDearborn 5-2750 Premium Member join:2004-01-27 Edgewater, FL |
I'm on a 20/2 tier, and see around 16-17 down and 2/2.5 up. That's through my Linksys router to BHN's speedtest site.
I'd trade off 5 down if I could have the 5 up... LOL |
actions · 2012-Nov-11 7:41 pm · (locked) |
BHNtechXpertThe One & Only Premium Member join:2006-02-16 Saint Petersburg, FL |
to DougHo
Doug are you still having problems or is this a new one or did I miss something? |
actions · 2012-Nov-11 8:24 pm · (locked) |
|
DougHo join:2012-05-21 Orlando, FL |
DougHo
Member
2012-Nov-11 9:09 pm
This is continuation of same problem posted to you in direct forum at end of October. If you fixed something like the node/provisioning or whatever based on that direct forum then perhaps this is new. However, I think a ball got dropped. |
actions · 2012-Nov-11 9:09 pm · (locked) |
BHNtechXpertThe One & Only Premium Member join:2006-02-16 Saint Petersburg, FL |
to DougHo
No ball dropped there was nothing found. I did post an followup to something I need you to check however. |
actions · 2012-Nov-11 10:07 pm · (locked) |
DougHo join:2012-05-21 Orlando, FL |
DougHo
Member
2012-Nov-13 9:25 pm
For those interested: Tech worked several hours this afternoon. Although other stuff was done such as measuring levels at various points and replacing coax connectors, I believe the solution was exchanging DPC2100 modem and/or power supply (old power supply was a large one labeled Toshiba).
Although modem stat page says Receive Power Level increased to around 8.6dBmV, S/N improved to around 39, down is now good 11.2Mbps, up now good 1.1Mbps, with packet loss less than 0.2% |
actions · 2012-Nov-13 9:25 pm · (locked) |
BHNtechXpertThe One & Only Premium Member join:2006-02-16 Saint Petersburg, FL |
said by DougHo:For those interested: Tech worked several hours this afternoon. Although other stuff was done such as measuring levels at various points and replacing coax connectors, I believe the solution was exchanging DPC2100 modem and/or power supply (old power supply was a large one labeled Toshiba).
Although modem stat page says Receive Power Level increased to around 8.6dBmV, S/N improved to around 39, down is now good 11.2Mbps, up now good 1.1Mbps, with packet loss less than 0.2% Actually there were multiple issues. I do not advise swapping modems as a solution for anything unless we determine that's what needs to be done. |
actions · 2012-Nov-13 11:33 pm · (locked) |