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Gixxer

join:2008-08-27
St Catharines, ON
kudos:3
Reviews:
·Start Communicat..
·voip.ms
·Bell Fibe
·Cogeco Cable

Slow Speed

My speed as of Nov 11th, 10:30PM.




Modem stats.

Status Code: Operational
Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 513.0 MHz -1.8 dBmV 41.9 dB 0.000 % 256 QAM
2 525.0 MHz -0.9 dBmV 42.5 dB 0.000 % 256 QAM
3 531.0 MHz -0.7 dBmV 42.5 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
3 22.0 MHz 46.5 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Disabled

Sun Nov 11 23:52:02 2012 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:c6:ab:7f:89:13;CMTS-MAC=0...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Sun Nov 11 08:09:54 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sun Nov 11 08:09:39 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Sun Nov 11 08:09:38 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sun Nov 11 08:09:34 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Sun Nov 11 08:09:33 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sun Nov 11 08:09:25 2012 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC...
Sun Nov 11 08:08:29 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sun Nov 11 08:08:25 2012 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC...
Sun Nov 11 08:07:30 2012 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC...
--
I love fish sticks. I love putting fish sticks in my mouth.


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

Signals look good. If you're still having problems please contact support and we can help you out. THanks.



Gixxer

join:2008-08-27
St Catharines, ON
kudos:3

I thought power levels in the negatives were bad? I've had Cogeco install in 1998, could be one of the splitters in the box outside is gone bad?
--
I love fish sticks. I love putting fish sticks in my mouth.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

The RX levels should be between -11 and +11 so yours are great. I noticed you had posted previously about the same issue with Cogeco, if that's the case then it sounds like an issue in your node?



Gixxer

join:2008-08-27
St Catharines, ON
kudos:3
Reviews:
·Start Communicat..
·voip.ms
·Bell Fibe
·Cogeco Cable
reply to Gixxer

I see, that's fine then! It seems to happen every summer, modem will reset itself maybe a dozen times / week then just stop. Most of the people around my area have bell. Ah well, it fixed itself this morning and seems to be fine now.
--
I love fish sticks. I love putting fish sticks in my mouth.



Gixxer

join:2008-08-27
St Catharines, ON
kudos:3
Reviews:
·Start Communicat..
·voip.ms
·Bell Fibe
·Cogeco Cable

1 edit
reply to Gixxer

It's back.








Never had speed problems with Cogeco. Going to call in tomorrow.

Forward Path:
Channel Frequency Power SNR BER Modulation
1 513.0 MHz -0.9 dBmV 41.9 dB 0.000 % 256 QAM
2 525.0 MHz -0.2 dBmV 42.5 dB 0.000 % 256 QAM
3 531.0 MHz -0.1 dBmV 43.1 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
2 25.3 MHz 48.0 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
--
I love fish sticks. I love putting fish sticks in my mouth.

dan mackay

join:2008-10-11
Barrie, ON
reply to Gixxer

cogeco, a lesson in how not to do channel bonding



Gixxer

join:2008-08-27
St Catharines, ON
kudos:3

How so?



coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..
reply to Gixxer

Considering you are a inet only customer, I think your levels look a little low. Considering your having intermittent speed issues and as far as Start knows there's no other issues on Cogecos plant, i'd wager a guess theres something afoul with your connectorization or the coax run to the demarc/tap/panel has corrosion/water damage.



Gixxer

join:2008-08-27
St Catharines, ON
kudos:3
Reviews:
·Start Communicat..
·voip.ms
·Bell Fibe
·Cogeco Cable

3 edits
reply to Gixxer

Forward Path:
Channel Frequency Power SNR BER Modulation
1 513.0 MHz -6.5 dBmV 41.9 dB 0.000 % 256 QAM
2 525.0 MHz -4.7 dBmV 42.3 dB 0.000 % 256 QAM
3 531.0 MHz -3.7 dBmV 42.5 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
2 25.3 MHz 47.5 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK




Called in, support was very friendly, ran a bunch of tests and escalated the issue.

12:30AM

Status Code: Operational
Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 513.0 MHz -2.6 dBmV 41.9 dB 0.000 % 256 QAM
2 525.0 MHz -1.7 dBmV 42.5 dB 0.000 % 256 QAM
3 531.0 MHz -1.7 dBmV 42.5 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
2 25.3 MHz 49.0 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK




Modem stats getting more worse every day.
Forward Path:
Channel Frequency Power SNR BER Modulation
1 513.0 MHz -3.2 dBmV 41.7 dB 0.000 % 256 QAM
2 525.0 MHz -2.3 dBmV 41.9 dB 0.000 % 256 QAM
3 531.0 MHz -2.3 dBmV 42.4 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None




Status Code: Operational
Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 513.0 MHz -3.2 dBmV 41.8 dB 0.000 % 256 QAM
2 525.0 MHz -2.4 dBmV 42.5 dB 0.000 % 256 QAM
3 531.0 MHz -2.2 dBmV 42.5 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
2 25.3 MHz 47.0 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Disabled

--
I love fish sticks. I love putting fish sticks in my mouth.