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Gixxer
join:2008-08-27
St Catharines, ON

Gixxer

Member

Slow Speed

My speed as of Nov 11th, 10:30PM.




Modem stats.

Status Code: Operational
Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 513.0 MHz -1.8 dBmV 41.9 dB 0.000 % 256 QAM
2 525.0 MHz -0.9 dBmV 42.5 dB 0.000 % 256 QAM
3 531.0 MHz -0.7 dBmV 42.5 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
3 22.0 MHz 46.5 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Disabled

Sun Nov 11 23:52:02 2012 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:c6:ab:7f:89:13;CMTS-MAC=0...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Sun Nov 11 08:09:54 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sun Nov 11 08:09:39 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Sun Nov 11 08:09:38 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sun Nov 11 08:09:34 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Sun Nov 11 08:09:33 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sun Nov 11 08:09:25 2012 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC...
Sun Nov 11 08:08:29 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sun Nov 11 08:08:25 2012 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC...
Sun Nov 11 08:07:30 2012 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC...

rocca
Start.ca
Premium Member
join:2008-11-16
London, ON

rocca

Premium Member

Signals look good. If you're still having problems please contact support and we can help you out. THanks.

Gixxer
join:2008-08-27
St Catharines, ON

Gixxer

Member

I thought power levels in the negatives were bad? I've had Cogeco install in 1998, could be one of the splitters in the box outside is gone bad?

rocca
Start.ca
Premium Member
join:2008-11-16
London, ON

rocca

Premium Member

The RX levels should be between -11 and +11 so yours are great. I noticed you had posted previously about the same issue with Cogeco, if that's the case then it sounds like an issue in your node?

Gixxer
join:2008-08-27
St Catharines, ON

Gixxer

Member

I see, that's fine then! It seems to happen every summer, modem will reset itself maybe a dozen times / week then just stop. Most of the people around my area have bell. Ah well, it fixed itself this morning and seems to be fine now.
Gixxer

1 edit

Gixxer

Member

It's back.








Never had speed problems with Cogeco. Going to call in tomorrow.

Forward Path:
Channel Frequency Power SNR BER Modulation
1 513.0 MHz -0.9 dBmV 41.9 dB 0.000 % 256 QAM
2 525.0 MHz -0.2 dBmV 42.5 dB 0.000 % 256 QAM
3 531.0 MHz -0.1 dBmV 43.1 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
2 25.3 MHz 48.0 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
useless2764
join:2008-10-11
Barrie, ON

useless2764 to Gixxer

Member

to Gixxer
cogeco, a lesson in how not to do channel bonding

Gixxer
join:2008-08-27
St Catharines, ON

Gixxer

Member

How so?

coaxguy
join:2009-07-29

coaxguy to Gixxer

Member

to Gixxer
Considering you are a inet only customer, I think your levels look a little low. Considering your having intermittent speed issues and as far as Start knows there's no other issues on Cogecos plant, i'd wager a guess theres something afoul with your connectorization or the coax run to the demarc/tap/panel has corrosion/water damage.

Gixxer
join:2008-08-27
St Catharines, ON

3 edits

Gixxer

Member

Forward Path:
Channel Frequency Power SNR BER Modulation
1 513.0 MHz -6.5 dBmV 41.9 dB 0.000 % 256 QAM
2 525.0 MHz -4.7 dBmV 42.3 dB 0.000 % 256 QAM
3 531.0 MHz -3.7 dBmV 42.5 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
2 25.3 MHz 47.5 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK




Called in, support was very friendly, ran a bunch of tests and escalated the issue.

12:30AM

Status Code: Operational
Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 513.0 MHz -2.6 dBmV 41.9 dB 0.000 % 256 QAM
2 525.0 MHz -1.7 dBmV 42.5 dB 0.000 % 256 QAM
3 531.0 MHz -1.7 dBmV 42.5 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
2 25.3 MHz 49.0 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK




Modem stats getting more worse every day.
Forward Path:
Channel Frequency Power SNR BER Modulation
1 513.0 MHz -3.2 dBmV 41.7 dB 0.000 % 256 QAM
2 525.0 MHz -2.3 dBmV 41.9 dB 0.000 % 256 QAM
3 531.0 MHz -2.3 dBmV 42.4 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None




Status Code: Operational
Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 513.0 MHz -3.2 dBmV 41.8 dB 0.000 % 256 QAM
2 525.0 MHz -2.4 dBmV 42.5 dB 0.000 % 256 QAM
3 531.0 MHz -2.2 dBmV 42.5 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
2 25.3 MHz 47.0 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Disabled