 hayc59Im Your HuckleberryPremium
join:2001-02-26
David R.I.P.
kudos:21
 ·Comcast
| reply to Smokey Bear
Re: ESET makes again a mess of their definitions said by Smokey Bear: said by GuruGuy:
Agree. I stopped going to their "official" support forum years ago. They are very quick to point the finger at you and blame issues and problems on you and don't offer a lot of help.
Many vendors maintain same lousy attitude, people praising their product are very welcome and will be provided with fast response, people exercising criticism and producing nasty questions will be ignored. Smoke ain't that the truth!!
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ãrê ¥Øu êxpêriêncêD
Microsoft® MVP Consumer Security
"Greater love has no one than this, that he lay down his life for his friends."
9/11/01 Never Forget
(H59 Clan) |
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| The only problem was than an update of the same number was released twice. As a result, every user downloaded about 1,4 MB file instead of a few KB. Other than that, there was no problem in terms of protection or detection capabilities that happens when vendors mess updates. |
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 Smokey Bearveritas odium paritPremium
join:2008-03-15
Annie's Pub
kudos:4 | said by data:
The only problem was than an update of the same number was released twice. As a result, every user downloaded about 1,4 MB file instead of a few KB. Other than that, there was no problem in terms of protection or detection capabilities that happens when vendors mess updates.
According to OP he is disappointed about 'vendors lack of communication':
said by Jrb2:
The issue has been resolved without any explanation from the part of ESET. It is good that it has been resolved. About no explanation from ESET, well let's say that is what to be expected from that company nowadays.
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»bit.ly/gUqYaH - C. Brian Smith: Think of the exclamation point as a car horn: a little goes a long way. Lay on it too hard and everyone’s going to think you’re a moron. |
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| It's normal that updates are large from time to time, it's not something really unusual that would require further communication. What's more, it was weekend and today was the first work day when a reply was posted in the forum as well. |
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Smokey Bearveritas odium paritPremium
join:2008-03-15
Annie's Pub
kudos:4 | said by data:
It's normal that updates are large from time to time, it's not something really unusual that would require further communication.
Your POV, other customers have different opinion.
quote:
What's more, it was weekend and today was the first work day when a reply was posted in the forum as well.
»www.wilderssecurity.com/forumdis···php?f=16
18 official ESET Home Users Products Forum moderators and none of them had forum weekend duty?
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»bit.ly/gUqYaH - C. Brian Smith: Think of the exclamation point as a car horn: a little goes a long way. Lay on it too hard and everyone’s going to think you’re a moron. |
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