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vientito1

join:2009-01-09
reply to Oinktastic

Re: Dear Marc...

On a different note, how's the agreement with videotron? Is it better or worse? Or is it the same 48-hour turnaround?


TSI Keith
Premium
join:2012-07-09
kudos:5
Videotron is behind on orders, installs and service changes may be delayed at this time. For service issues however we are able to call a representative at Videotron to have the issue addressed. Typically there is resolution (or something scheduled) by the end of the call.
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )


AOD
Premium
join:2008-01-24
Etobicoke, ON
kudos:1
Reviews:
·TekSavvy Cable
said by TSI Keith:

Videotron is behind on orders, installs and service changes may be delayed at this time. For service issues however we are able to call a representative at Videotron to have the issue addressed. Typically there is resolution (or something scheduled) by the end of the call.

rogers needs to have a wholesale department for stuff like this.


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
Rogers does have a wholesale department, but it ends up being a pool of customer service agents.

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4
said by mlerner:

Rogers does have a wholesale department, but it ends up being a pool of customer service agents.

Where they spout wholesale lies???


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
Yeah ... it's the Rogers customer support email team. So, instead of sharing their time between phone calls and email support, they now just do email support of their own customers and the TPIAs ...

I have butted heads with their imcompetence on several occasions when with Rogers.