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Iscream
Premium
join:2009-02-17
New York, NY
kudos:6
reply to bigpapae35

Re: Incoming fax to email- Anveo or callcentric?

If this is T.38 re-invite/G.711 fallback issue - it can then be disabled on CC's side for your DID. Please PM me your CC's phone number used for faxing. Thank you.


Iscream
Premium
join:2009-02-17
New York, NY
kudos:6
Reviews:
·Verizon FiOS

Okay, the T.38 re-invite had been disabled for your DID when calls are coming from that particular carrier whose calls cannot be properly negotiated upon detecting fax tone.

It's a bit weird situation, but calls from your originating number (the one which had troubles faxing) come to us via SIP rather than from PSTN because that carrier has a SIP interconnection agreement with us. Please let me know whether it works for you now (I've replied to your PM too). Thank you.


bigpapae35

join:2002-10-25
united state
kudos:1

thank you for the changes, I just pm you with feedback.