DampierPhillip M Dampier
join:2003-03-23
Rochester, NY | reply to lunanox315
Re: Package from Frontier. said by lunanox315:There needs to be a TV show where a customer can sit down face to face with the VP/CEO of some of these corporations and explain to them in a logical calm manner how absurd some of their company's practices are.
*Rant off* :P
We've done that for several years on Stop the Cap! Ms. Wilderotter and staff even send out employee memos responding to some of our reporting (which our sources inside Frontier promptly share with us). We've told them for years they needed to focus on better speeds and fewer junk fees and they really need an IPTV or fiber to the neighborhood solution to stay relevant in urban markets because 1-3Mbps DSL is dead.
Just a week ago, Wilderotter was sniffing at the notion DSL is dead saying they are approaching 100Mbps in their labs.
Of course, as any Frontier customer knows, what happens in the lab usually stays in the lab. You buy 10Mbps service and get 1.2Mbps service because you live in West Virginia 11,000 feet from the Mt. Dew switch and Mr. Squirrel uses the copper wiring Verizon installed right after LBJ decided not to run for a second term as dental floss. But then one day, the squirrel is perturbed to discover the copper is gone because some drug addict stole it for scrap.
You call and complain and they schedule a service call (which they miss) and then some pinhead in the Beckley office does a line test and further reduces your speed by locking down the modem to 1Mbps because "the line won't support anything better."
You then regret ever calling them about it. Then the bill comes and they charge you for a service call.
God bless 'em.
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Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com |
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 HankSearching for a new FrontierPremium
join:2002-05-21
Burlington, WV
kudos:1 | Good response Phillip. I have been stating those points since becoming at Frontier customer almost 8 years ago now. Your statement about the speed being cut back because the infrastructure will now support it is exactly what happened to my neighborhood. Yes we are in the sticks and I laugh when Frontier says they have made improvements that benefits our area. They can tell the PUC and the FCC that they are working to improve things but when you are the one that experiences the service they provide you know the truth. |
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 Smith6612Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:22 | reply to Dampier
Couldn't have stated it any better myself Phil.  |
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