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mijcar

@comcast.net
reply to tomazyk

Re: [WIN7] Keep getting "Additional log on information"

It cost me $103, but MS fixed it.

This involves a change in a registry key. Don't do this if you are not familiar with such changes. Always backup your registry first.

Open regedit and navigate as follows:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet

Double-click on EnableActiveProbing

Change value to 0.

Best Wishes,
Michael


HolmanGT
HolmanGT
Premium
join:2001-11-20
Washington, UT

Michael,

I almost feel bad that I am taking advantage of something that cost you so much... but I am sure I'll get over it.

But I am curious why it is only a problem with OpenDNS and not my local ISP DNS server... Hmmm.



Dustyn
Premium
join:2003-02-26
Ontario, CAN
kudos:11
reply to mijcar

said by mijcar :

It cost me $103, but MS fixed it.

I find this very disheartening that MS charged you $103 bucks to fix/tweak their patch. They should not have charged you anything.


La Luna
RIP Lisa
Premium
join:2001-07-12
Warwick, NY
kudos:3
reply to mijcar

said by mijcar :

It cost me $103, but MS fixed it.

This involves a change in a registry key. Don't do this if you are not familiar with such changes. Always backup your registry first.

Open regedit and navigate as follows:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet

Double-click on EnableActiveProbing

Change value to 0.

Best Wishes,
Michael

That fix was described in the OpenDNS forum thread linked to by tomazyk See Profile above.....for FREE. As is uninstalling the patch.

I too find it rather disingenuous of MS to charge you to fix their borked patch.
--
The Alien in the White House

19,694 DEADLY TERROR ATTACKS SINCE 9/11

armed

join:2000-10-20
Reviews:
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reply to Dustyn

said by Dustyn:

said by mijcar :

It cost me $103, but MS fixed it.

I find this very disheartening that MS charged you $103 bucks to fix/tweak their patch. They should not have charged you anything.

I agree!
It is my understanding that MS will provide free service if it relates to problems with security updates. The problem is if you don't know its related to security updates and phone in for support.

I had a problem with an older MS Office suite that was caused by security updates. I phoned in and had to really work hard to convince the guy that we were talking about problems with security updates to an out of date MS Office suite rather than providing tech support for the Suite.

Once he understood then he dropped the demand that if I wanted tech support I needed to cough up $103.