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kpossible
Premium
join:2003-09-11

2 edits

Slow internet Cleveland

Edited for content


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17

Re: Slow internet Cleveland...Ping Plotter help requested!

Disregard the first hop "losses", it's configured to limit responses. If it were an actual problem you'd see a similar pattern through the rest of the hops, which you don't. The last hop averages 84ms to Phoenix with 0 loss.

See the PingPlotter support forum for more info on that topic:
»www.nessoft.com/kb/article/packe···-24.html

I'd just turn off looking at the first hop entirely, it'll distract you from looking for the real problems.

What services are you actually trying to stream and have problems with to your Roku? Netflix, Amazon, Hulu, YouTube, etc?
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.


kpossible
Premium
join:2003-09-11

4 edits
Sorry about that, I have to remove the graphic from where it's posted.

Okay, so when I talked to TWC, they said that they do not limit any ICMP requests at all. Is that what you mean? More than one person told me that - whether their Tier 3 people are wrong, I don't know. Also, in the middle of the night (2-6 or so), there are virtually no timeouts. Maybe one every hour. Also, I do have occasions where the packet loss carries all of the way through, diminishing with each hop, leaving packet loss at he end.

Other data consist of DOS ping tests with a -t parameter left to run over 3 minutes - pings to yahoo.com, download.com, etc. show average packet loss of 5 percent with averages that can be upwards of 1100 ms.

My uncorrectable codewords, if this helps, average 6300; correctable average 600; total at this point around 29 million (not billion).

Last evening, simply trying to load web pages was painful, as it took a very long time between pages. This occurred for all pages, as it does during these times. I have no exact measurement. Is there some way to do that? I had to give up in prime time and quit.

My TWC neighbor (across the street from my home) has the exact issue that I have. He has it happen at the same times that it occurs for me.

On my Roku, I have had problems with (and the list is not inclusive) HBO GO, Amazon Prime, VUDU. I have had the Roku for 5 or 6 months, I just switched ISP's to TWC a few weeks ago. NOt too many problems before switching - many problems (movies stop playing, stuttering, etc) now. I was using the same router at first, then purchased a new one to make certain that the router wasn't the problem (the image the you commented on previously was without any router in the mix, as you know).

As far as our television picture quality, we have daily issues with digital breakup on HD and plain digital. These can occur for quite some time. Also, there seems to be a moire over the top of the screen. When there is action on the screen, there is a field of faint blocks that follows the images. This occurs on HD and digital channels. I have 3 new (last 6 months to three years) televisions, all different brands, all 1080 capable HD, one is a plasma, two are LCD. I have adjusted all of the picture quality filters on all televisions, to no avail.

Thank you and thanks in advance for any further thoughts.

Edit: (to include) When I raise the level on Ping Plotter to max out the ms, I get 1st hop response times up to 19000 ms. I may also get timeouts at that level.

Edit: (to include 9:47 am 11/14) I am currently getting an average first hop of 581 ms, with a max of 8819 ms and a min of 9 ms over 15 minutes, with 2 persent loss. There is loss on hops 2, 3 , 5, 11, 12. Is that the part that should be disregarded? My speed is currently 6.41 mb down / 5.02 up at the TWC speed test site. I have the 50 / 5 package.


kpossible
Premium
join:2003-09-11

1 edit
reply to DrDrew
Hey DrDrew -

Here are some trace routes from this morning. So, because it doesn't carry through, there is no issue? I surely am having a devil of a time loading web pages. My speeds are: 10.12 MB / 4.71 MB.

C:\Users\BLOCKED OUT DUE TO GOOFY NAME>tracert -w 10000 altavista.com

Tracing route to altavista.com [68.180.206.184]
over a maximum of 30 hops:

1 5756 ms 5879 ms 5979 ms cpe-184-59-144-1.neo.res.rr.com [184.59.144.1]
2 13 ms 13 ms 14 ms ae0-280.pltsohae.neo.rr.com [184.59.247.1]
3 24 ms 23 ms 23 ms be11.clmkohpe-ccr01.mwrtn.rr.com [65.189.141.104
]
4 35 ms 31 ms 31 ms ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]
5 81 ms 79 ms 79 ms ae-0-0.cr0.chi10.tbone.rr.com [66.109.6.20]
6 76 ms 76 ms 76 ms ae-6-0.cr0.sjc30.tbone.rr.com [66.109.6.14]
7 76 ms 75 ms 76 ms ae-0-0.pr0.sjc20.tbone.rr.com [66.109.6.139]
8 76 ms 83 ms 75 ms 66.109.9.145
9 77 ms 75 ms 76 ms ae-0-d150.msr2.sp1.yahoo.com [216.115.107.73]
10 76 ms 78 ms 76 ms te-8-1.bas-a2.sp1.yahoo.com [209.131.32.19]
11 76 ms 78 ms 75 ms w2.rc.vip.sp1.yahoo.com [68.180.206.184]

Trace complete.

C:\Users\BLOCKED OUT DUE TO GOOFY NAME>tracert -w 10000 altavista.com

Tracing route to altavista.com [68.180.206.184]
over a maximum of 30 hops:

1 4470 ms 4178 ms 2620 ms cpe-184-59-144-1.neo.res.rr.com [184.59.144.1]
2 39 ms 13 ms 13 ms ae0-280.pltsohae.neo.rr.com [184.59.247.1]
3 17 ms 23 ms 23 ms be11.clmkohpe-ccr01.mwrtn.rr.com [65.189.141.104
]
4 34 ms 31 ms 31 ms ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]
5 81 ms 79 ms 79 ms ae-0-0.cr0.chi10.tbone.rr.com [66.109.6.20]
6 77 ms 77 ms 79 ms ae-6-0.cr0.sjc30.tbone.rr.com [66.109.6.14]
7 77 ms 75 ms 76 ms ae-0-0.pr0.sjc20.tbone.rr.com [66.109.6.139]
8 77 ms 76 ms 76 ms 66.109.9.145
9 77 ms 78 ms 78 ms ae-1-d150.msr2.sp1.yahoo.com [216.115.107.77]
10 78 ms 78 ms 78 ms te-8-1.bas-a2.sp1.yahoo.com [209.131.32.19]
11 76 ms 78 ms 78 ms w2.rc.vip.sp1.yahoo.com [68.180.206.184]

Trace complete.


kpossible
Premium
join:2003-09-11
reply to kpossible

Re: Slow internet Cleveland

Click for full size
My 50 MB down / 5 MB up results


kpossible
Premium
join:2003-09-11
reply to kpossible
Click for full size
DrDrew (or anyone in the know:), this is a shot from tonight. Is this okay? I do appreciate any help or helpful comments in advance !


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17

1 edit
Ugg... that's ugly and a problem. That could definitely result in slow speeds and problems streaming videos.

Could be signal related issues (especially upstream signal quality degradation) or bandwidth congestion.

I'd lean toward signal issues first since it's a much more common issue.

Best bet would be to get a hold of tech support and ask about upstream SNR, MER, and/or errors. Maybe try the Direct forum here.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.


kpossible
Premium
join:2003-09-11
reply to kpossible
DrDrew - Thank you for looking and I will take your advice !


trparky
Apple... YUM
Premium,MVM
join:2000-05-24
Cleveland, OH
kudos:2
I have the same issue but the issue for me is concentrated in the evening hours. During the day speeds are absolutely fine, I can download at 5 MB/s (roughly 50 Mbps) but in the evening, that's when speeds go down.

I'm in contact with Time Warner now. They want to have a technician look at things even though I've told them that the issue is primarily an issue at night and not during the day. They did check the node utilization on the phone during the call and the Signature Home Tech (Tier-3 Support) didn't see anything wrong with the node so I figure that the issue is probably more than likely something further from the home.
--
Tom
Boycott AT&T uVerse! | Tom's Android Blog | AOKP (The Android Open Kang Project)