DrDrewSo that others may surf.
Re: Slow internet Cleveland...Ping Plotter help requested!
Disregard the first hop "losses", it's configured to limit responses. If it were an actual problem you'd see a similar pattern through the rest of the hops, which you don't. The last hop averages 84ms to Phoenix with 0 loss.
See the PingPlotter support forum for more info on that topic:
I'd just turn off looking at the first hop entirely, it'll distract you from looking for the real problems.
What services are you actually trying to stream and have problems with to your Roku? Netflix, Amazon, Hulu, YouTube, etc?
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.
·WOW Internet and..
Sorry about that, I have to remove the graphic from where it's posted.
Okay, so when I talked to TWC, they said that they do not limit any ICMP requests at all. Is that what you mean? More than one person told me that - whether their Tier 3 people are wrong, I don't know. Also, in the middle of the night (2-6 or so), there are virtually no timeouts. Maybe one every hour. Also, I do have occasions where the packet loss carries all of the way through, diminishing with each hop, leaving packet loss at he end.
Other data consist of DOS ping tests with a -t parameter left to run over 3 minutes - pings to yahoo.com, download.com, etc. show average packet loss of 5 percent with averages that can be upwards of 1100 ms.
My uncorrectable codewords, if this helps, average 6300; correctable average 600; total at this point around 29 million (not billion).
Last evening, simply trying to load web pages was painful, as it took a very long time between pages. This occurred for all pages, as it does during these times. I have no exact measurement. Is there some way to do that? I had to give up in prime time and quit.
My TWC neighbor (across the street from my home) has the exact issue that I have. He has it happen at the same times that it occurs for me.
On my Roku, I have had problems with (and the list is not inclusive) HBO GO, Amazon Prime, VUDU. I have had the Roku for 5 or 6 months, I just switched ISP's to TWC a few weeks ago. NOt too many problems before switching - many problems (movies stop playing, stuttering, etc) now. I was using the same router at first, then purchased a new one to make certain that the router wasn't the problem (the image the you commented on previously was without any router in the mix, as you know).
As far as our television picture quality, we have daily issues with digital breakup on HD and plain digital. These can occur for quite some time. Also, there seems to be a moire over the top of the screen. When there is action on the screen, there is a field of faint blocks that follows the images. This occurs on HD and digital channels. I have 3 new (last 6 months to three years) televisions, all different brands, all 1080 capable HD, one is a plasma, two are LCD. I have adjusted all of the picture quality filters on all televisions, to no avail.
Thank you and thanks in advance for any further thoughts.
Edit: (to include) When I raise the level on Ping Plotter to max out the ms, I get 1st hop response times up to 19000 ms. I may also get timeouts at that level.
Edit: (to include 9:47 am 11/14) I am currently getting an average first hop of 581 ms, with a max of 8819 ms and a min of 9 ms over 15 minutes, with 2 persent loss. There is loss on hops 2, 3 , 5, 11, 12. Is that the part that should be disregarded? My speed is currently 6.41 mb down / 5.02 up at the TWC speed test site. I have the 50 / 5 package.
I have the same issue but the issue for me is concentrated in the evening hours. During the day speeds are absolutely fine, I can download at 5 MB/s (roughly 50 Mbps) but in the evening, that's when speeds go down.
I'm in contact with Time Warner now. They want to have a technician look at things even though I've told them that the issue is primarily an issue at night and not during the day. They did check the node utilization on the phone during the call and the Signature Home Tech (Tier-3 Support) didn't see anything wrong with the node so I figure that the issue is probably more than likely something further from the home.
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