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[TWC] CLE way way slow at night!

I currently have TWC ultimate (50down/5up) and I even have trouble watching youtube at night. And this has been happening to me over a months. Everyday, I have very slow internet from around 4:PM to 4:00AM.

When I check on speedtest.net, the speed varies a lot. (it's not stable)

here is my modem status.

Can some one help me what is wrong with this?

Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File
Security Enabled BPI+

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 9 105000000 Hz 8.6 dBmV 36.8 dB 2090460 1769
2 Locked QAM256 10 111000000 Hz 8.5 dBmV 37.2 dB 1640969 1622
3 Locked QAM256 11 117000000 Hz 7.9 dBmV 36.5 dB 1749372 848
4 Locked QAM256 12 123000000 Hz 7.8 dBmV 36.5 dB 1595095 1622
5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked TDMA and ATDMA 1 2560 Ksym/sec 32000000 Hz 39.5 dBmV
2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Thank you!


Your signals look fine. You're not using your own router are you?


Click for full size
No, I am using the modem provided by TWC. (Motorola)

So I just called the TWC support center because it was too slow that I was not even be able to connect to Google.

They reset my modem and asked to check the speed from their TWC speedtest site. Yeah.. I am getting ~50 down but, when I run the test on other sites(such as speedtest.net), I get ~1~3 down..

So I know that there is no problem me connecting to the TWC, but the problem is I think the connection between TWC to other services. I think they just have so many customers connected in to very cheap small router (which they never upgrade)that bottleneck the speed.

And the support center guy told me that they don't care about others.. they only care the numbers from TWC site...

It's so funny, how would I even trust the TWC numbers. They can just fake that number.. Also even that those numbers are true, what is point of getting "Ultimate" internet if the actual internet experience is slower compare to 3G wireless phones...

I think the real problem is TWC does not invest anything for their lines.. Lot of friends here around me have the same problem. Some have difficulty getting on to Internet, and many of them can't even watch youtube clips at night. But the sad thing is there is no other internet service provider here.. so we have no choice... (And I guess that is why TWC never invest on quality here.. )


reply to hinewwin
Maybe they're just bottlenecking you because they hate you? I have no issues with speed, and know plenty of other people who don't have any issues. Can you post trace routes to some sites you're having problems with?