said by tsi2rogers :
My hope is then than turning into a Rogers customer they will actually end up checking what they have been ignoring when they get the calls from TSI.
That could work. When I last had a Rogers tech here to verify that the line was not the cause of my 11-day Teksavvy outage, he said that had I been a Rogers customer, he would not have left until everything was working again. Including possibly replacing the modem if need be.