Reviews:
 ·DIRECTV
| reply to cork1958
General locations would be fine with me. @DrDrew.
I think mentioning zip codes would be plenty good enough for me and/ or perhaps communities...but I like the zip code idea the best.
Again as long as you inform the customer that the information is GENERALIZED it still provides some measure of a heads up. At least it shows that the company is truly interested in customer awareness and satisfaction. Something is better than nothing. |
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 DrDrewSo that others may surf.
join:2009-01-28
SoCal
kudos:8 | said by horseathalt7:@DrDrew.
I think mentioning zip codes would be plenty good enough for me and/ or perhaps communities...but I like the zip code idea the best.
Again as long as you inform the customer that the information is GENERALIZED it still provides some measure of a heads up.
There is still the issue of silo'd systems, ticket systems not connected to something that has the zip codes of affected equipment. I wouldn't expect CSRs or techs creating the tickets to know the zip codes of the systems affected. Many equipment backend support systems I've seen don't even have a place for zip code for the equipment.
Besides, if one user in a zip code is affected, does the entire zip get flagged? Does a bad tap or amp which feeds the edge of 2 zip codes get both flagged even if only a handful customers are out? How about a router port feeding customers in 4 zip codes? For some areas, that might mean thousands or tens of thousands of users get flagged as being part of an outage they're not affected by. Using the TWC example above, just about EVERY zip code in Southern California would be listed for outages almost constantly even if millions of users in the area don't have problems.
Good outage notification systems for large, complicated networks are difficult to say the least.
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If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes. |
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| C'mon! It would be simple as pie to simply post on their site something along the lines of "some users may be affected by regular maintenance schedule in certain areas"
I wouldn't care how generalized it was. Something is better than nothing.
Sheesh!! 
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The Firefox alternative.
»www.mozilla.org/projects/seamonkey/ |
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Reviews:
·DIRECTV
| said by cork1958:C'mon! It would be simple as pie to simply post on their site something along the lines of "some users may be affected by regular maintenance schedule in certain areas"
I wouldn't care how generalized it was. Something is better than nothing.
Sheesh!!
@DrDrew:
Like cork1958 added, even a brief generalized heads up would be
APPRECIATED BY THE SUBSCIRBERS.......because subs that found issues would not have to start troubleshooting at their own home needlessly or call customer support and waste their time. |
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 DoggPremium
join:2003-06-11
Belleville, IL
 ·Charter
| said by horseathalt7:said by cork1958:C'mon! It would be simple as pie to simply post on their site something along the lines of "some users may be affected by regular maintenance schedule in certain areas"
I wouldn't care how generalized it was. Something is better than nothing.
Sheesh!!
@DrDrew: Like cork1958 added, even a brief generalized heads up would be APPRECIATED BY THE SUBSCIRBERS.......because subs that found issues would not have to start troubleshooting at their own home needlessly or call customer support and waste their time. You could also simply assume it's maint (assuming it occurs late night/early morning) and not waste any of your time or anyone elses unless it's a prolonged outage.
If you have an outage and your internet isn't working, how exactly are you going to access the Charter webpage to see if it might be maint?
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Google is your Friend |
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kherrPremium
join:2000-09-04
Collinsville, IL | +1 |
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booboo2
join:2009-01-19
Southlake, TX | reply to Dogg
Just about everyone I know has smart phones. My wife just keeps on surfing the web on her iPhone during an outage. I cannot continue to work from home though, as I need secure email access.
It's trivial to go to their web site. Further, I can go 3 blocks to my local library and get on their free WIFI. So, please let's get Charter to post the outages on their website. |
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kherrPremium
join:2000-09-04
Collinsville, IL Reviews:
·Charter
| It's not smart to use a connection you NEED for work or business that is residential grade. You need a T1 or other that has an SLA. Residential is a "best effort" connection and should not be used for critical applications. You get what you pay for. With an SLA they may call you before you notice that the line is down. Trying to go cheap doesn't always pay off. |
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Reviews:
·DIRECTV
| reply to booboo2
said by booboo2:Just about everyone I know has smart phones. My wife just keeps on surfing the web on her iPhone during an outage. I cannot continue to work from home though, as I need secure email access.
It's trivial to go to their web site. Further, I can go 3 blocks to my local library and get on their free WIFI. So, please let's get Charter to post the outages on their website.
I personally do NOT have a smart phone and nobody I know has one either.
Anecdotal evidence? Agreed. |
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booboo2
join:2009-01-19
Southlake, TX | reply to kherr
Haha! you are going to get a T1 at home.  I do appreciate your sense of humor though! |
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kherrPremium
join:2000-09-04
Collinsville, IL | There's a lot of people that do if they rely on it for mission critical situations. My brother ended up getting one when his ATT DSL failed and he lost thousands because of it. |
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