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cork1958
Cork
Premium
join:2000-02-26
reply to DrDrew

Re: General locations would be fine with me.

C'mon! It would be simple as pie to simply post on their site something along the lines of "some users may be affected by regular maintenance schedule in certain areas"

I wouldn't care how generalized it was. Something is better than nothing.

Sheesh!!
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/


15444104
Premium
join:2012-06-11

said by cork1958:

C'mon! It would be simple as pie to simply post on their site something along the lines of "some users may be affected by regular maintenance schedule in certain areas"

I wouldn't care how generalized it was. Something is better than nothing.

Sheesh!!

@DrDrew:

Like cork1958 added, even a brief generalized heads up would be
APPRECIATED BY THE SUBSCIRBERS.......because subs that found issues would not have to start troubleshooting at their own home needlessly or call customer support and waste their time.


Dogg
Premium
join:2003-06-11
Belleville, IL
Reviews:
·Charter

said by 15444104:

said by cork1958:

C'mon! It would be simple as pie to simply post on their site something along the lines of "some users may be affected by regular maintenance schedule in certain areas"

I wouldn't care how generalized it was. Something is better than nothing.

Sheesh!!

@DrDrew:

Like cork1958 added, even a brief generalized heads up would be
APPRECIATED BY THE SUBSCIRBERS.......because subs that found issues would not have to start troubleshooting at their own home needlessly or call customer support and waste their time.

You could also simply assume it's maint (assuming it occurs late night/early morning) and not waste any of your time or anyone elses unless it's a prolonged outage.

If you have an outage and your internet isn't working, how exactly are you going to access the Charter webpage to see if it might be maint?
--
Google is your Friend

kherr
Premium
join:2000-09-04
Collinsville, IL

+1


booboo2

join:2009-01-19
Southlake, TX
reply to Dogg

Just about everyone I know has smart phones. My wife just keeps on surfing the web on her iPhone during an outage. I cannot continue to work from home though, as I need secure email access.

It's trivial to go to their web site. Further, I can go 3 blocks to my local library and get on their free WIFI. So, please let's get Charter to post the outages on their website.


kherr
Premium
join:2000-09-04
Collinsville, IL
Reviews:
·Charter

It's not smart to use a connection you NEED for work or business that is residential grade. You need a T1 or other that has an SLA. Residential is a "best effort" connection and should not be used for critical applications. You get what you pay for. With an SLA they may call you before you notice that the line is down. Trying to go cheap doesn't always pay off.


15444104
Premium
join:2012-06-11
reply to booboo2

said by booboo2:

Just about everyone I know has smart phones. My wife just keeps on surfing the web on her iPhone during an outage. I cannot continue to work from home though, as I need secure email access.

It's trivial to go to their web site. Further, I can go 3 blocks to my local library and get on their free WIFI. So, please let's get Charter to post the outages on their website.

I personally do NOT have a smart phone and nobody I know has one either.

Anecdotal evidence? Agreed.

booboo2

join:2009-01-19
Southlake, TX
reply to kherr

Haha! you are going to get a T1 at home. I do appreciate your sense of humor though!


kherr
Premium
join:2000-09-04
Collinsville, IL

There's a lot of people that do if they rely on it for mission critical situations. My brother ended up getting one when his ATT DSL failed and he lost thousands because of it.