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ahsq

join:2012-11-16

[TWC] Motorola SB5101 Modem issues with TWC, no help!

My modem is:

Power light - on
Receive light - flashing
Send light - flashing
Online light - off
PC/Activity - on
Standby - off

Network Access is OFF - modem is successfuly registered but Network Access Control is disabled via DOCSIS configuration file.

Tried dozen reps(including lv 3) all told me modem is active.

also telling me to wait out the outage in my area, which does not even involve my street (checked on twc.com/outageareas)

Can anyone help?


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
Sounds like the modem has no synch.

Good luck

Hob


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17
reply to ahsq
If both send and receive are flashing there may be an issue with firmware. Can you post a screenshot of the help page from »192.168.100.1