Reviews:
 ·Bell Sympatico
 ·voip.ms
| Did anyone succeed to get the upcoming price hike waived? Hi all,
Did anyone manage to get the “just because” upcoming price increase waived?
If so, how did you do? I just spoke with the most clueless and dumbest retentions rep ever who didn't understand anything I was asking for.
Thanks for sharing, |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | They will never waive any price increases. The best they can do is offer you a retention deal if you threaten to leave, but that often involves a contract. |
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 eeh
@videotron.ca | said by yyzlhr:They will never waive any price increases.
Clearly you haven't been around for a while. They waive fee's all the time. Depends who you get on the phone over at billing (not support). |
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Vay
@allstream.net | reply to sunday8pm
Hi there,
Have you tried calling the Commissioner for Complaints for Telecommunications Services? (CCTS)
If you believe that your service provider might be breaching your contract by increasing the price of the service you subscribed to, CCTS may be able to help you resolve your complaint.
Here's their website: www.ccts-cprst.ca |
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| reply to sunday8pm
Call again you might get a more intelligent CSR, though good luck understanding a word they say. |
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| reply to Vay
Thanks. I'm not sure this is a breach as it is a no term contract anyway? |
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| reply to sunday8pm
Even with a contract, there's bound to be a clause buried somewhere that say "we can raise the rates whenever we want, just because". |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
 ·Rogers Hi-Speed
| reply to eeh
said by eeh :said by yyzlhr:They will never waive any price increases.
Clearly you haven't been around for a while. They waive fee's all the time. Depends who you get on the phone over at billing (not support). Fees and price increases are completely different things. |
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