dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
238
share rss forum feed

nony
Premium
join:2012-11-17
New York, NY

1 edit
reply to kenanmir

Re: NYC TWC - Just got the Arris TG862 - can't access Web GUI

You can try the HTTPS variants for the first two links-

https: //192.168.0.1 to get the Arris status page and navigate to Wireless or

https: //192.168.0.1:5540 to get the web setup logon gui, or

http: //192.168.0.1:8080

As you probably know, the components of the default WPA2 pre-shared key can be sniffed by any wireless client - it's a very bad security practice to prevent customers from locking down their networks while providing your secret key components over the air in the clear. You can mitigate the risks by changing those default values.

-nony

kenanmir

join:2012-11-07
Have tried all of those addresses NONY.

Neither work.

Are either of you from the NY market? They may be remotely "locking" routers from the head end. Even if I try and reset the router it doesn't let me in the config web GUI.

I know I'm not doing it wrong because the router listed in my network settings is 192.168.0.1 so that must be the modem/router's IP address.

Someone help!

nony
Premium
join:2012-11-17
New York, NY

1 edit
said by kenanmir:

Have tried all of those addresses NONY.

Neither work.

Are either of you from the NY market?

Level3 says that they are indeed locking out customer access to the router unless you have Signature or Business Class service.

Nontheless, you can access your TG862G to change the default password, SSID, and WPA2 PSK via a variety of ways.

First off, are you configured by TWC for Bridged mode or RoutedWithNAT?

Router Reset Method -

1. Remove the power cord and all connections from your device (including the coax cable)
2. Remove the battery
3. Configure your pc/mac with 192.168.0.10;255.255.255.0;192.168.0.1 (ipAddr, mask, default gateway) respectively.
4. Disable wi-fi on your pc/mac
5. Connect your pc/mac to one of the LAN ports
6. Attach the power cord to your router (with the battery still removed)
7. Wait ~ 60 seconds
8. Confirm that you can ping 192.168.0.1 from your pc/mac
9. Confirm that you can telnet to 192.168.0.1 (but don't log on)
10. Clear your browser cache
11. Confirm that you can connect via TLS - https: //192.168.0.1
Note that if the certificate on your router is either untrusted, expired, or both - you may have to grant explicit permission to establish the connection.
12. Report back.

-nony

kenanmir

join:2012-11-07
Thanks nony,

This is really helpful.

I'm not sure if I'm in bridge mode or Routed with NAT.

All the machines on this modem are running over the wireless so I doubt it's bridge mode.

I know that the NAT isn't really working either because my torrent client isn't able to use NAT to assign itself external ports. I'm hoping this is something that I can turn on when in the Web GUI.

Will follow your steps and let you know what happens...
The step missing from your instructions is the default username and password for the router. Do you know what that is?

Thanks again.

kenanmir

join:2012-11-07
reply to nony
Hi nony. It doesn't seem to work. I even tried to do a reset with the reset button after having it disconnected from the coax.

192.168.0.1 doesn't seem to work.

The only ports that are open when I do a port scan are telnet, ssh and port 5000, but that doesn't seem to open in a browser either...

Help

nony
Premium
join:2012-11-17
New York, NY
kenanmir,

I can't help you. Learn to follow instructions.

-nony


bluepoint

join:2001-03-24
reply to kenanmir
said by kenanmir:

Hi nony. It doesn't seem to work. I even tried to do a reset with the reset button after having it disconnected from the coax.

192.168.0.1 doesn't seem to work.

That is the correct IP for the router. Press and hold the reset button for over 15 secs. without the coax connected.

pumany

join:2013-03-10
White Plains, NY
reply to nony
Hi Nony,

I have the Arris DG860 from time warner NYC. In the past, I was able to access it at the 192.168.0.1 address using the userid (admin) and password (password) with no problem. I had to set my modem to bridged and disable the firewall so my website would work.

I have noticed I can no longer get in using admin and password. Do you have any insight? I disconnected the coax cable, reset using the pin hole, and I was then able to get in using "admin" and "password", but as soon as I connected the coax cable, that changed and I couldn't get in. Does this make sense to you?

Thanks,
PumaNY

nony
Premium
join:2012-11-17
New York, NY

4 edits
Yes. This part makes sense -

Prior to registration, by design, you are able to access a superset of resources, which (also by design) you won't be able to access after registration.

In my testing, I could disconnect the upstream cable and wait a few minutes, until my device reverted to its pre-registration state.
Then I would enable telnet and log on to the full cli using the technician credentials, and capture the traffic (using snmp)

On a more basic level, the admin/password credential would work when I was connected directly to a switch port, using a default ip address, but would not work if I attempted to connect via a downstream router.

In bridged mode, you should be able to access the configuration gui and log on with a direct connection, by assigning a static ip address e.g., 192.168.100.2 on your client pc/mac using the default credentials, both before and after registration (See my posts above)

-nony