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Kacper

@rcn.com

2 edits

[Connectivity] Disconnects since Sandy - NY ONLY

I have been getting the same issue, since Sandy, my internet service has been dropping for a couple of seconds at max and then it would restore itself. However, since use internet conversation, the lack of a solid connection has been making me drop the call time in and again, these drops happen quite often.


rcncares
Emilie
Premium,VIP
join:2012-01-04
Gainesville, VA
kudos:1

Re: Random disconnects since Sandy

Kacper - Have you called tech support to trouble shoot?

Emilie


rcncares
Emilie
Premium,VIP
join:2012-01-04
Gainesville, VA
kudos:1
reply to Kacper

Re: [Connectivity] Disconnects since Sandy - NY

If you provide me with the name on your account, through private message, I can have a tech agent check on our end to see how your modem looks. To do actual trouble shooting, you need to be home to call support.


lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
kudos:57
Reviews:
·Comcast
reply to Kacper
Kacper - our members have access to our private message feature.

You can join..for free here: »/prof/new

Some info on IM's
»Site FAQ »IMs and Privacy
Expand your moderator at work

Kacper

join:2012-11-27
Maspeth, NY
reply to Kacper

Re: [Connectivity] Disconnects since Sandy - NY ONLY

I have called Tech support, apparently my modem is working the way it should be. I had called over the phone and via RCN live chat, overall the connection speed is fine but the connection itself would randomly turn off.

I might have to get someone from the company to come around and checkout the modem, right?