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wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1
reply to Lamiel

Re: Skyweb?

Horrible suggestion. I know we as well as any other WISP I've ever spoken with would NEVER give out customer information for references.

We offer a 30-day money back guarantee but I can't imagine anyone in their right mind releasing customer information as a reference.

I would be more concerned if they provided a reference than if they didn't.


Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4
Reviews:
·Metrocast Commun..
BS wirelessdog. Asking your neighbor "hows your TV working" is not different than asking a WISP customer "hows your connection"

You ask the customer first if they are willing to share the experience.
If yes, then you have a reference.

It was asked of me and I agreed. NO unauthorized info was ever given.

Get over your maniacal concerns
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Lamiel

join:2008-04-05
Saint Johns, MI
Yes, that's certainly the hinge that this would turn upon. If the customer is willing, no harm done. If not, well... No harm done? I could understand a WISP's reluctance to request such a thing, but, that said, if I received a reference from the company, and it was a legit customer, I wouldn't think less of the company; I would just think that it was a highly satisfied customer, eager and happy to share their positive experience. I suppose I can see it from both sides...
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jcremin

join:2009-12-22
Siren, WI
kudos:3
reply to wirelessdog
said by wirelessdog:

I would be more concerned if they provided a reference than if they didn't.

I have some customers who outright offered (without us asking) to be references. They were so thrilled with our service that they couldn't wait to tell other people about it. Granted those cases are rare, but they do happen. There have been a few key customers (which are also other businesses) that we have asked for permission to use as a reference. That way a customer can go into their store and talk face to face with another customer. It's good for us and brings potential customers into their store too.

Giving out referrals without permission would be bad, but quite often is not the case.

wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1
reply to Jim_in_VA
And if DirecTV or DISH asked you and starting indiscriminately sending you anyone and everyone that wanted a reference you would be ok with that?

LLigetfa

join:2006-05-15
Fort Frances, ON
kudos:1

1 recommendation

reply to Jim_in_VA
said by Jim_in_VA:

BS wirelessdog. Asking your neighbor "hows your TV working" is not different than asking a WISP customer "hows your connection"

One neighbor asking another is absolutely not the same thing as a provider giving out a customer's name to strangers. You live in an alternate reality.

If I were giving out references, I would probably cherry pick only the best ones to give out. Not exactly a fair cross-section.
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Strange as it seems, no amount of learning can cure stupidity, and formal education positively fortifies it. -- Stephen Vizinczey