DampierPhillip M Dampier
join:2003-03-23
Rochester, NY | reply to tonyram57
Re: Returning Time Warner Cable Modem Question said by tonyram57:I returned five modems because of connection problems. They don't want back the AC adapter or the Ethernet cable. If you give it to them they just throw them into the trash bin. All they want is the modem.
I'd be cautious about the AC adapter. They want them back locally, especially the wall wart ones. Ancillary cables they don't care about. I just kept the original box mine came in and returned mine in that.
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Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com |
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| So true. I always tell customers to include the power cord. When I returned a box to Charter, I forgot the cord, and the equipment was not removed from my account until the cord was received.
And get a receipt! Keep your receipt! An account will often continue to register equipment if the placeholder is not removed as well. Especially if closing an account, this (billing) placeholder will prevent the refund from being issued. |
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| reply to Dampier
I'd be cautious about the AC adapter. They want them back locally, especially the wall wart ones. Ancillary cables they don't care about. I just kept the original box mine came in and returned mine in that.
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