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creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable

Kitchener Slow Speeds

 
 
 
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I am regularly seeing slow speeds now between the period of 4-12PM on my TSI cable (28/1). Tonight I stopped gaming because my ping was 300+ on any server I tried. The speeds I typically see are less then 8Mbps down and around 50% of what the upload should be.

I didn't really want to start another topic but I'd love to hear from others users in the area.

Most of the speedtests I tried just time out or couldn't complete the upload portion of the test. It may just be local node congestion but I have a D3 modem with 8x4 channel bonding at 256QAM and 16QAM respectively. I would hope that this network configuration would alleviate some of these issues.

I'm doubtful that this is POI congestion but if there was a time period for it around 8pm would be it.


TSI Support2
TSI Support
Premium
join:2009-09-28
Chatham, ON
Hello c2roth,

I do not want to take the topic away from being in public, but can you create a direct Teksavvy post with your account info? This is so I can see if it truly is POI congestion or not.

If anyone else is having slow speeds in the Kitchener area, let us know!

TSIJonF

DSMdude

join:2012-06-30
Kitchener, ON
In east Kitchener and my connection is great


GojuKid

join:2001-01-28
Kitchener, ON
reply to creed3020
Also in east Kitchener... great speeds here.


creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable

1 edit
reply to creed3020
Thanks for the responses guys.

I'll make a direct forum thread for this and see what we can determine. I've been collecting speedtests, pingtests, tracerts, and clusters of 100 pings to common websites. I also setup a line monitor within the TekSavvy group and the data it collected last night shows the crazy high pings I was seeing.

I wasn't able to test this morning to see if things had cleared up but that is the next step along with rebooting the modem.

harmar

join:2011-05-25
reply to creed3020
I also getting great speeds north side of waterloo


AOD
Premium
join:2008-01-24
Etobicoke, ON
kudos:1
Reviews:
·TekSavvy Cable
reply to creed3020
said by creed3020:

Thanks for the responses guys.

I'll make a direct forum thread for this and see what we can determine. I've been collecting speedtests, pingtests, tracerts, and clusters of 100 pings to common websites. I also setup a line monitor within the TekSavvy group and the data it collected last night shows the crazy high pings I was seeing.

I wasn't able to test this morning to see if things had cleared up but that is the next step along with rebooting the modem.

Maybe local node congestion?

kabes

join:2010-05-14
Kitchener, ON
Reviews:
·TekSavvy Cable
reply to creed3020
No problems here, but I did have something similar to you that lasted a couple days a couple of months ago, where most of my speed tests would not even complete properly. It just ended up going away, perhaps local upgrades going on, no idea.

Right now I am at max speeds.


creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable
reply to AOD
Quick update. After going through the standard tests I got some more details:

East Cost Line Monitor: »ny-monitor.dslreports.com/r3/cri···and=3905

West Coast Line Monitor: »64.81.79.40/r3/cricket/grapher?t···and=3905

Pings have been TERRIBLE in the past 72 hours. I cannot do anything sensitive to latency. Gaming and VOIP (Skype) are both non-functional at this point.


Tracing route to google.ca [74.125.226.55]
over a maximum of 30 hops:

1 23 ms 11 ms 11 ms 10.125.96.1
2 422 ms 19 ms 35 ms 69.63.254.53
3 377 ms 99 ms 7 ms kitchener3.cable.teksavvy.com [24.52.255.86]
4 31 ms 9 ms 10 ms kitchener1.cable.teksavvy.com [24.246.55.33]
5 47 ms 10 ms 8 ms gw-google.torontointernetxchange.net [206.108.34.6]
6 38 ms 14 ms 49 ms 216.239.47.114
7 505 ms 239 ms 9 ms 64.233.175.132
8 456 ms 29 ms 11 ms yyz06s06-in-f23.1e100.net [74.125.226.55]



Tracing route to ns.teksavvy.com [206.248.182.3]
over a maximum of 30 hops:

1 31 ms 10 ms 9 ms 10.125.96.1
2 413 ms 22 ms 62 ms 69.63.254.53
3 457 ms 20 ms 11 ms kitchener3.cable.teksavvy.com [24.52.255.86]
4 11 ms 9 ms 38 ms kitchener2.cable.teksavvy.com [69.165.168.225]
5 21 ms 10 ms 60 ms 2120.ae0.agg01.tor.packetflow.ca [69.196.136.77]
6 32 ms 11 ms 56 ms ns.teksavvy.com [206.248.182.3]


Notice the terrible pings for the second hop, I think this is the CMTS? Then the POI link looks congested. Whats weird is that the traffic goes over one link and then over another. That seems backwards. I would think that traffic would be handed off the TSI link to another segment further down the network.


ping -n 100 -l 1000 (ipv4 Gateway)

Reply from 24.212.140.161: bytes=1000 time=497ms TTL=255
Reply from 24.212.140.161: bytes=1000 time=504ms TTL=255
[snipped]
Reply from 24.212.140.161: bytes=1000 time=483ms TTL=255
Reply from 24.212.140.161: bytes=1000 time=482ms TTL=255

Ping statistics for 24.212.140.161:
Packets: Sent = 100, Received = 99, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 555ms, Average = 402ms


Nice average ping of 402ms to my gateway...yuck

I'm not sure as to cause of this but service had been rock solid in terms of speed and latency since installation in June. Something locally must have changed in the past week or so.