1 edit | Sagemcom firmware update On November 29, 2012 between 1:00 a.m. and 6:00 a.m. Bell will remotely update firmware for all VDSL end-users with a Sagemcom modem.
During the firmware update, the modem will reboot causing between three and five minutes of downtime per end user.
Thank you
TSI Jonathan |
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 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:18 | Any idea what the firmware fixes? As you know bell is known to have dud firmwares. |
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kovy
join:2009-03-26
kudos:8 | reply to TSI Jonathan
Hopefully it's something about the that great wireless. |
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 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | reply to HiVolt
I'm wondering if you'll have to have the modem in routed PPP mode for it to update.
I'll have to find out about this one. |
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| reply to TSI Jonathan
Any hint about what this is to fix? And let us know if it must be in a specific mode. Mine is in the pretend bridge mode with test@test creds.
I don't have much hope that it will fix the reconnect issues I have so I'm not anxious to reconfigure just for this. I'll likely have already bypassed the modem by the 29th by using a temp cable modem connection unless by magic it is stable between now and then. I'm remote to the location so it won't be easy to juggle the config several times for this update. |
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| reply to HiVolt
said by HiVolt:Any idea what the firmware fixes? My guess? Shell access. (In that it 'fixes' end users ability to get to it.)
Get your tinfoil hats out now guys. |
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 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to TSI Jonathan
Hey guys,
The only info we got was what we provided. Let me see if we can get more info on this.
Thanks,
Andre |
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:18 Reviews:
 ·TekSavvy DSL
 ·TekSavvy Cable
| reply to TSI Martin
said by TSI Martin:I'm wondering if you'll have to have the modem in routed PPP mode for it to update.
I'll have to find out about this one.
No, because the sagemcom has its own built in login for that... As long as the Internet LED is blue, it will work.
Thats unless you have entered the test@test login in it on purpose, then the internet LED is red and the firmware will not be updated.
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1 edit | said by HiVolt:said by TSI Martin:I'm wondering if you'll have to have the modem in routed PPP mode for it to update.
I'll have to find out about this one.
No, because the sagemcom has its own built in login for that... As long as the Internet LED is blue, it will work. Thats unless you have entered the test@test login in it on purpose, then the internet LED is red and the firmware will not be updated. That's what I think too. I'm on the test@test with no idea what the Bell service account password is without doing another factory reset. My issues followed across two modems so I don't think firmware will fix it anyway. But it's been 22 hours since the last one....
edit-> make that 8 minutes since the last reconnect.  |
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 TilhasBBFormally Goden99Premium
join:2000-08-05
canada | reply to TSI Jonathan
The real question is how do we avoid the firmware update? |
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:18 Reviews:
·TekSavvy DSL
·TekSavvy Cable
| said by TilhasBB:The real question is how do we avoid the firmware update?
by using test@test login, and using an external router... |
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TilhasBBFormally Goden99Premium
join:2000-08-05
canada | Any other way? I use my Sagecom to connect. |
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 zacronPremium
join:2008-11-26
canada | reply to TSI Jonathan
What about the TR79 or whatever that protocol was for firmware updates, doesn't need an active IPv4 session no?
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"Recognize, Realize, and Repent" |
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TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to TSI Jonathan
We've asked a few people a few times at Bell and all we are getting is the details that we provided above.
I have no more information on this than you guys do.
I guess we will have to wait and see.
Thanks,
Andre
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TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter! |
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| Bumping this thread as a reminder that this will be happening overnight tonight.
Thank you,
TSI Jonathan
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Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc. |
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| reply to TSI Jonathan
Well my Sagemcom just rebooted... not sure if I got an update or not because it's (clearly) before 1:00. Current firmware FAST2864_v66398. |
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 dataiv
join:2002-02-25
Ottawa, ON | I am with Bell 25/10 and I see this in the About Connection Hub page:
Firmware Version: FAST2864_v66398
Rescue Version: FAST2864_v76398
So the rescue version is newer than the running one? Maybe that means I still need to reboot my modem. |
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Reviews:
·TekSavvy DSL
| My modem didn't reset during the planned outage window and my About Connection Hub also shows:
Firmware Version: FAST2864_v66398
Rescue Version: FAST2864_v76398
I tried rebooting this morning and it's the same.
I'm not sure what the version was before so I have no clue if this is new or not. Anyone know? |
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Reviews:
·TekSavvy DSL
| reply to TSI Jonathan
My modem reset 2:45am.
Firmware Version: FAST2864_v6740S
Rescue Version: FAST2864_v76398
I'm using the Sagemcom as a straight modem connected to a Tomato/USB modded router.
Update seems to have re-enabled my DHCP server though my wireless is still disabled.
Beyond that I can see anything obviously new/different in the firmware so this looks like an under the hood fix. |
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| reply to TSI Jonathan
Nope, no reset for me. Still at FAST2864_v66398. |
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