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IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
kudos:1
Reviews:
·Verizon Broadban..
·Comcast

MVNOs

The nice thing about tier 1 carriers (I have Verizon) is they have a thing called customer service (and they answer their phones stateside) is they can easily address network and device issues. Try getting that from an MVNO.

I had a problem with the 3G connection on my iPhone 4. A quick call to CS determined that it was damage to their network from Sandy (even though our area did not get hit that bad) and not my device.


jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1
A quick call to customer service? I suppose with every storm of the millennium we can expect an automatic message placing blame on it for service disruptions.

Network Guy
Premium
join:2000-08-25
New York
kudos:2
Reviews:
·Verizon FiOS
·Future Nine Corp..
·T-Mobile US
reply to IowaCowboy
Generally in my experience, an MVNO works very well or doesn't work at all. And any outages affecting MVNOs are probably also affecting the so-called Tier 1 carrier as well.

To each their own I suppose. The savings with using an MVNO are substantial, the quality just as great, and I personally don't need any hand-holding or pampering from customer service.