site Search:


 
    All Forums Hot Topics Gallery






how-to block ads


 
Search Topic:
Uniqs:
608
Share Topic
Posting?
Post a:
Post a:
Links: ·Web page ·Network Status ·RR FORUM FAQ ·Cable Users FAQ ·Tweaks ·Broadband Modem
AuthorAll Replies


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·RoadRunner Cable

No more support through its e-mails?

Hello. I just noticed its web site's support no longer shows e-mail forms and its los.support@twcable.com e-mail autoreplies say it is no longer monitored. So, it is just chat and phone calls. Well, the delayed direct forum on this web site.


hawk82

join:2001-04-26
Oakland, ME
Reviews:
·Verizon Online DSL

Twitter as well.
»twitter.com/TWCableHelp
Apparently they have an e-mail address:

quote:
@TWCableHelp

Time Warner Cable's customer care team--ready to help! Email us at twcable.help@twcable.com


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·RoadRunner Cable

said by hawk82:

Twitter as well.
»twitter.com/TWCableHelp
Apparently they have an e-mail address:

quote:
@TWCableHelp

Time Warner Cable's customer care team--ready to help! Email us at twcable.help@twcable.com

Thanks. I will try that.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:8

reply to antdude
Trying to troubleshoot or answer any complicated question by email is a hugely cumbersome thing to do. Some email chains can last weeks and cause extreme frustration. I know I have experience of it.

Hob



antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·RoadRunner Cable

reply to antdude

RR.com's e-mail web page's forms.

I found it on RR's support web site. I filled out the forms on »help.rr.com/hmslogic/rrmail.aspx and got to »help.rr.com/HMSContent/Error.html with:

"Road Runner® Help & Member Services information is unavailable at this time.

We are sorry, but your request cannot be completed. Please try again at a later time. "


Saturday, 18-May 09:04:05 Terms of Use & Privacy | feedback | contact | Hosting by nac.net - DSL,Hosting & Co-lo
over 13.5 years online © 1999-2013 dslreports.com.
Most commented news this week
Hot Topics