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Swede001

@wideopenwest.com

Should I subscribe to Ultra?

I am a current WOW subscriber and am contemplating an upgrade to Ultra or switching to AT&T. Any suggestions, comments?


usa2k
Blessed
Premium,MVM
join:2003-01-26
moving soon
kudos:3
Not sure if they will give you the same kind of pricing a new customer will get regarding the installation.

Do you use a DVR system now? I heartily recommend Ultra based on my experience moving from Comcast to WOW. With Comcast, I had 2 DVRs, slower internet, and paid much more.

WOW is good at dropping frivolous charges which can happen during an install. Best to call and explain you are shopping and want a whole house DVR type system, and that you are torn between Uverse and Ultra. They might, if lucky waive the visit to upgrade maybe?

At least if its a bad experience, there is no contract to lock you in. I know the Hopper is a two year contract, but what does Uverse do?
--

Jim, VoIP 12/2002, VOIPo 2/2007
FAH-Tool~Pets~Join Artist-247

alan92rttt

join:2012-02-27

1 recommendation

reply to Swede001
I upgraded from 1 HD DVR, 1 HD box, Internet, Phone to the ultra. I received the pricing on the website. It actually saved me $10 a month.

I love the system and say yes upgrade.

chitown7777

join:2012-06-25
Naperville, IL

4 edits
reply to Swede001
UltraTV has been nothing but a pain for us. The router is junk and phone support seems to have an awful time getting it working when stuff goes out. A while back we had some general service issues in the area, and our UltraTV could never fully re-establish a signal. WOW had to send someone out to do something that is typically done over the phone. We're in the process of going through this again as we speak...WOW's billing debacle resulted in our service being cut, and now they cannot re-initiate remotely because of this freakin' box and want to send a guy out on Monday. All this after sitting on the phone for a full hour just to get a human being. We're on the verge of cancelling entirely. I'm disgusted with both the device and their service.

Other issues with UltraTV: the interface is slow and, while it's very pretty, the layout is wonky and counter-intuitive. The remote itself doesn't do much to positively add to the experience.

Did I mention that the router is junk? The router is junk. I could possibly forgive a lot of the above if the router wasn't among the worst I've ever dealt with. We have to use a range extender just to broadcast the signal throughout our not-very-big house (which introduces just another thing to troubleshoot). My old $50-something Netgear router could project a strong signal throughout. Normally I'd just plug it into the UltraTV box, but since the built-in router doesn't support bridging and cannot be otherwise circumvented, this is unsupported by WOW and introduces all kinds of odd network behavior. On top of this, the router's admin interface for it is a mess with head-scratchingly non-industry standard terminology in places (good luck finding "port forwarding" for example...it's there, but it's not called that).

Being able to record and watch in multiple rooms is great, but everything else about it is rather irritating. It's worth trying at least............UNLESS your household includes big internet users, in which case stay far, far away. FAR away. You have been warned.


JustLeft

@wideopenwest.com
I use my personal router with the ultra with no issues. You can go into their box and turn off the wifi router. Then just connect your home router to their box. Been running that way for 4 months. Much better experience.

richkut

join:2012-02-10
Cleveland, OH
As I stated in another thread, a simple $20 repeater allows me to use the Ultra gateway router as my DHCP server and still have whole house HD video streaming capabilities. This is just another easy alternative setup that you may consider.

dannyg402004

join:2012-11-09
reply to Swede001
I like the Ultra. I had it about 3 weeks now. The only thing I miss is the old remote and a few things are different. It really take some time to get used to the new Menu's and Remote. Seemed like it was a lot easier to record something, surf through the times and channels of shows, and find and delete recorded shows. It's just going through more menu items and sub menus. One think I do like though is you can see the entire show description. If you want information on a show, you can see the whole description, date it originally was on TV, and all the actors in that program. On the DVR it would be like this ...

Seinfeld
"George meets Kramer"
George meets Kramer and..........

And it was cut off. Now it's kinda cool to see everything in detail.

Also, the HD channels look better. I always had my TV set to 16-9 and "Stretch" on the DVR box. Football games scores were cut off and things looked a little to "wide". Normal was real squished. The "Stretch" on the Media boxes with Ultra look real nice and fit the screen perfect.