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[Praise] Keurig

I have a Keurig special edition, about 13 months old.
As of recently, it displays "Prime", and it has to be unplugged for a second in order to work.
So, after doing all the stuff shown in the videos on their site (without success), I decided you give them a call.
After a short conversation, CSR just told me that they are sending me a new machine, even know it's out of warranty. She just said that it shouldn't happen right out of warranty period, and that Keurig stands behind it's products.
Way to go...

Cool Cat
Happy Valley
I would imagine they have quite the experience with issues & how to handle them. I had two of them die within one year. Needless to say, I had enough of their "pump" issues.

Edmond, OK
reply to miakica
Yeah, we're on #4. Only paid for the first one though, then an $80 upgrade from Keurig to Breville going from #2 to #3 because Keurigs were backordered. I can imagine why, with a lifespan of about 6 months. Better luck with yours.


reply to miakica
I've had my Special edition Keurig for 12 months now and haven't had a single issue with it. When I first got it, I used it a lot (4-5 cups a day). I continued to use it like that for about 4 months. Then I tapered the use of it to 2-3 cups a day. At the six month mark of ownership, I ran two complete tanks through of Pur filtered water at highest temp settings to help clear any build up within the system.
To this day, my Keurig is still working like new.
Reading your post made me want to punch a kitten in the jawbone.

Texan and Proud
Baytown, TX
reply to miakica
My bet is its due to deposits in the water.

My mom has had one since last Christmas (when I got it for her)

if she uses tap or filtered water it leaves deposits on the tank, but distilled water doesn't.

So as you can't really clean the deposits out of the pump I'd bet that use of tap water or some filtered water will over time cause an issue for the pump.

such deposits are why her espresso marker says to clean after every use (you can see the deposits on the metal inside the espresso marker when anything but distilled.)

At wal-mart distilled water is about 50cents a gallon.

and due to its lack of deposits it should be able to absorb more coffee flavor.

At work we have one that's tapped into the water line, I think with a very good filter on it, people use the crap outa it, you should see how much coffee they go through.