said by graysonf:So I went with the self install kit and continued on to the next step. That's when an online chat session automatically started and some CSR type came on to confirm the order. That's where I told them not to send the self install kit and I asked to not be charged for it, The CSR said fine and gave me the phone number to call to activate the modem.
How many times did you have to ask for them not to send the kit out? I did the same thing as you but after telling the online chat person I had a modem and splitter so didn't need the kit they continued to say it was necessary in order to place the order. I only asked twice then agreed to have it sent.
Probably depends who you end up chatting with, or that I was signing up with the $20 a month promotion for the performance tier.